Senior Enterprise Product Support & Solutions Architect

Clay; New York (NY); On-site; USD 120,000 - 130,000; Full time

Job summary

Clay is seeking an Enterprise Product Support Specialist to serve as the primary technical partner for our largest customers, owning end-to-end enterprise cases and delivering measurable outcomes. You will act as a trusted advisor, understand business goals, and tailor workflows, configurations, and integrations to meet them.

You will collaborate with Product and Engineering to escalate critical issues, refine our playbooks, and drive adoption while maintaining a strong focus on long-term

Qualifications

• Extensive technical expertise with APIs and data integrations.
• Strong skills in log analysis across SaaS environments.
• Experience designing and troubleshooting SaaS architectures.
• Proven ability to manage complex enterprise SaaS support.
• Experience with Salesforce or similar CRM systems.
• Proven consultative skills translating business needs into technical solutions.

Responsibilities

• Own enterprise-level technical cases end-to-end from triage to resolution.
• Advise strategic accounts by understanding goals and recommending workflows and configurations.
• Act as SME for Clay’s product, features, APIs, and data integrations.
• Collaborate with Customer Success to ensure proactive, long-term relationships.
• Work with Product and Engineering to improve issues with clear bug reports and feedback.
• Create and maintain enterprise-facing runbooks, playbooks, and guides.
• Support incidents and escalations with cross-functional teams.
• Identify patterns to suggest product and process improvements.

Skills

APIs

Data Integrations

Log Analysis

SaaS Architecture

Salesforce

Enterprise SaaS

Job description

Clay is seeking an Enterprise Product Support Specialist to serve as the primary technical partner for our largest customers, owning end-to-end enterprise cases and delivering measurable outcomes. You will act as a trusted advisor, understand business goals, and tailor workflows, configurations, and integrations to meet them.

You will collaborate with Product and Engineering to escalate critical issues, refine our playbooks, and drive adoption while maintaining a strong focus on long-term