Product Support Engineer & Customer Advocate

claylabs; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Claylabs is looking for a Product Support Specialist in San Francisco, California, to work closely with customers of all sizes, from enterprises to startups. In this role, you'll ensure customers maximize their experience with the product by providing hands-on support and valuable insights.

The ideal candidate will have a technical background and a passion for customer service. Responsibilities include gathering feedback, creating resources, and collaborating with cross-functional teams to improve product offerings.

Qualifications

• Technical background for resolving product-related issues.
• Demonstrated experience in customer support.
• Strong communication skills for diverse audiences.

Responsibilities

• Provide hands-on support to customers, enabling product use.
• Analyze feedback to drive product improvements.
• Create guides and documentation based on user needs.
• Collaborate with teams to enhance customer experience.

Skills

Technical skills

Customer focus

Communication

Proactivity

Job description

Claylabs is looking for a Product Support Specialist in San Francisco, California, to work closely with customers of all sizes, from enterprises to startups. In this role, you'll ensure customers maximize their experience with the product by providing hands-on support and valuable insights.

The ideal candidate will have a technical background and a passion for customer service. Responsibilities include gathering feedback, creating resources, and collaborating with cross-functional teams to improve product offerings.