Senior Enterprise PM, Global Forwarding | AI-Driven

C.H. Robinson; Eden Prairie (MN); On-site; USD 113,000 - 254,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Parental leave

Job summary

C.H. Robinson is seeking a Senior Enterprise Product Manager for Global Forwarding to shape AI-enabled workflows, automate key processes, and drive measurable business outcomes.

You will partner with business and technology teams to define priorities, roadmaps, and success metrics, while balancing customer value with technical feasibility. You will operate across multiple teams and functions, mentor other product managers, and communicate strategy to senior leadership, delivering high-impact

Qualifications

• 6 years or more of product management, technology business analysis, or relevant industry/domain experience
• Bachelor’s degree or equivalent work experience and high school diploma/GED
• Demonstrated experience defining product strategy, prioritizing complex portfolios, and translating business problems into technology solutions
• Experience leading products or initiatives that span multiple teams, systems, or business functions
• Experience partnering closely with software engineering teams throughout discovery, design, development, testing, launch, and optimization
• Demonstrated ability to use qualitative and quantitative information to make product decisions and measure outcomes
• Strong stakeholder management skills with experience driving alignment across business, technology, operations, and leadership teams
• Ability to communicate product strategy, tradeoffs, business value, and complex concepts to both technical and non-technical audiences
• Proven ability to operate effectively in ambiguous environments and move from loosely defined problems to actionable product direction

Responsibilities

• Define and evolve product strategy and roadmaps that support Global Forwarding growth, automation, operational scalability, and customer experience
• Identify opportunities to modernize complex forwarding workflows across areas such as pricing, carrier contracts, shipment planning, booking, visibility, documents, and operational execution
• Partner with engineering, architecture, data science, operations, business, and other enterprise stakeholders to deliver complete solutions that solve meaningful customer and employee problems
• Identify opportunities to apply AI, generative AI, agentic workflows, intelligent automation, and decision-support capabilities to reduce manual work, improve decision quality, and create more scalable business processes
• Work with engineering and business partners to define where AI-enabled workflows can safely automate tasks, assist users, or route exceptions for human review
• Conduct quantitative and qualitative research, operational observation, experimentation, and customer discovery to identify, test, validate, and prioritize product opportunities
• Translate customer, business, and operational problems into clear product outcomes, requirements, hypotheses, and measurable success criteria
• Manage initiatives from discovery through launch and adoption, including stakeholder alignment, prioritization, communication, change management, and measurement of results
• Define product requirements and partner closely with engineering counterparts through solution design, development, testing, launch, and iteration
• Establish and monitor product metrics that measure adoption, automation, operational efficiency, customer experience, quality, financial impact, and other relevant business outcomes
• Minimize wasted technology investment by validating assumptions before significant development begins and by continuously evaluating the effectiveness of existing capabilities
• Manage tradeoffs across customer value, business value, technical complexity, operational impact, risk, and speed to market
• Evaluate emerging opportunities and technologies while maintaining clear alignment to broader Global Forwarding and enterprise priorities
• Help determine when existing enterprise or Global Forwarding capabilities should be reused or extended rather than creating new or duplicative solutions
• Navigate complex dependencies across products, teams, systems, and business functions and drive alignment when ownership spans organizational boundaries
• Operate effectively in ambiguous environments where both the problem and solution may evolve during discovery
• Develop a strong understanding of Global Forwarding operations and use that knowledge to connect technology investments to measurable business outcomes
• Partner with business and technology leaders to build compelling business cases for strategic investments and clearly communicate expected value, tradeoffs, and risks
• Present product strategy, progress, recommendations, risks, and outcomes effectively to senior and executive leadership audiences
• Mentor Product Managers and other product practitioners, introduce product management best practices, and help strengthen product thinking across the organization
• Encourage experimentation, learning, and evidence-based decision-making while maintaining accountability for delivery and business results
• Other duties or responsibilities as assigned according to the team and/or country-specific requirements

Skills

Product management experience

Stakeholder management

Qualitative and quantitative analysis

Roadmap and strategy development

Education

Bachelor’s degree

High school diploma/GED

Job description

C.H. Robinson is seeking a Senior Enterprise Product Manager for Global Forwarding to shape AI-enabled workflows, automate key processes, and drive measurable business outcomes.

You will partner with business and technology teams to define priorities, roadmaps, and success metrics, while balancing customer value with technical feasibility. You will operate across multiple teams and functions, mentor other product managers, and communicate strategy to senior leadership, delivering high-impact