Senior Enterprise IT Support Engineer

Optiver; New York (NY); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

401(k) match up to 50%

Comprehensive health, mental, dental,视

25 paid vacation days

Office perks and events

Job summary

Optiver is seeking Enterprise Technology Support Engineers to manage IT systems and applications that empower users to work effectively. The role blends functionality with admin manageability to keep systems reliable.

You will provide end-user support, build trust with stakeholders, manage onboarding through offboarding, and implement proactive monitoring to prevent issues. Join a collaborative, fast-paced environment at Optiver.

Qualifications

• Provide primary IT end-user support and resolve incidents quickly.
• Build trust with users and stakeholders to optimize the IT environment.
• Manage full IT lifecycle from onboarding to offboarding.
• Implement alert systems and monitor trends to prevent IT issues.
• Standardize IT processes and develop self-service resources.
• Support security and compliance aligned with policies.
• Contribute to IT projects and hardware readiness.

Responsibilities

• Oversee user-facing hardware and IT setups for office expansions.
• Collaborate with extended IT teams to deliver seamless services.
• Assist in security audits and day-to-day IT practices.

Skills

Windows OS

Active Directory

AV/Meeting room setups

Troubleshooting

Desktops & Laptops

Mobile devices

Printers

Microsoft ecosystem

Office 365

Education

Bachelor's degree in IT/Computer Science

Tools

SCCM

Intune

Zoom

Slack

Confluence

Jira

VMware

Job description

Optiver is seeking Enterprise Technology Support Engineers to manage IT systems and applications that empower users to work effectively. The role blends functionality with admin manageability to keep systems reliable.

You will provide end-user support, build trust with stakeholders, manage onboarding through offboarding, and implement proactive monitoring to prevent issues. Join a collaborative, fast-paced environment at Optiver.