Senior Enterprise Insights & Strategy Lead

Golden1

Sacramento (CA)

On-site

USD 130,000 - 190,000

Full time

14 days+

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Job summary

Golden 1 Credit Union is seeking a Senior Program Manager for Enterprise MX Insights and Strategy to transform member feedback into strategic insights. You will own the survey program roadmap, governance, and listening posts while partnering with senior leaders to drive service modernization and business impact.

The role requires 8+ years in customer/member experience, with expertise in survey ownership and insights-to-action leadership, and collaboration with cross-functional teams and

Qualifications

Bachelor’s Degree in marketing, economics, or a related field is required.
8+ years of progressive responsibility in Customer/Member Experience, including survey or listening program ownership, cross-functional influence, and insights-to-action leadership.

Responsibilities

Own the strategic direction, roadmap, operating discipline, and governance structure for the member experience survey program and related insights capabilities.
Integrate member feedback, digital signals, operational data, and business line insights into enterprise perspectives that inform strategy and service modernization.
Build relationships with senior leaders and vendors to advance survey strategy, benchmarking, and enterprise insight generation.

Skills

Customer/Member Experience

Survey ownership

Cross-functional leadership

Insights-to-action leadership

Education

Bachelor’s Degree in marketing, economics, or a related field

Job description

The role requires 8+ years in customer/member experience, with expertise in survey ownership and insights-to-action leadership, and collaboration with cross-functional teams and

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