Senior Enterprise Implementation Manager

Collate; San Francisco (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Meaningful equity

Collaborative team environment

Impact on healthcare outcomes

Job summary

A pioneering AI healthcare company in San Francisco is seeking an Enterprise Implementation Leader to enhance customer onboarding and support. You will lead full-cycle implementations and serve as the main liaison for clients in complex projects. The ideal candidate has over four years of client-facing experience, exceptional project management skills, and a meticulous attention to detail. This is a hands-on role that offers the opportunity to shape how the company interacts with its innovative product and drive real impact in healthcare.

Qualifications

• 4+ years of client-facing implementation experiences, preferably in life sciences or biotech.
• Proven ability to manage complex, multi-stakeholder projects.
• Detail-oriented with a strong focus on requirements gathering and solution design.
• Excellent written and verbal communication skills.

Responsibilities

• Drive implementations from kickoff to go-live, including scoping and deployment.
• Serve as the primary liaison for clients and manage stakeholder expectations.
• Collaborate with Product, Engineering, and Ops teams for effective project delivery.
• Capture customer insights for product enhancements and operational efficiencies.

Skills

Client-facing implementation experience

Project management

Attention to detail

Communication skills

Job description

About Collate

Collate is an AI document generation platform for life sciences. We automate paperwork with AI, helping our customers get life-saving innovations to patients years faster. Collate is an end-to-end solution, powering every step of drug, diagnostic, and medical device development—from concept to market.

CEO Surbhi Sarna is a former General Partner at Y Combinator. Surbhi founded nVision Medical, which developed a new method to detect ovarian cancer and was acquired by Boston Scientific. CTO Nate Smith is a former Visiting Partner at Y Combinator and founder of Lever. Our AI researchers, engineers, and designers have worked at Google, Nvidia, Meta, Netflix, Amazon, AirBnB, Hippocratic AI, and Grail, and 40% of our team are former founders.

We’re a small, elite team, with over $30M in seed funding from top investors (Redpoint, First Round Capital, Conviction, and Y Combinator) and leaders in healthcare and AI. This is a rare chance to join at the ground floor of a company with world-changing potential, experienced founders, and resources to execute at scale.

About the Role

We’re looking for an Enterprise Implementation leader to join our team and help build the foundation for how we onboard and support customers. From the moment a deal closes, you’ll own the customer journey — designing onboarding experiences, configuring solutions, and ensuring our product drives immediate value. You’ll work side‑by‑side with customers to understand their workflows, translate needs into product setups, and guide them through successful adoption. Collate is a fully in‑person company based in San Francisco.

What You’ll Do

• Lead Full-Cycle Implementations — Drive implementations from kickoff to go‑live, including scoping, requirement gathering, configuration, testing, training, and deployment.
• Customer & Stakeholder Management — Serve as the primary liaison for clients, understanding complex scientific and regulatory workflows and ensuring their successful lift‑off.
• Cross‑Functional Collaboration — Work hand‑in‑hand with Product, Engineering, and Ops teams to define deliverables, manage scope, address technical challenges, and adapt solutions for regulated environments.
• Project Planning & Execution — Develop and manage detailed project plans, maintain schedules, track milestones, manage risks and issue escalation to ensure punctual, high‑quality delivery.
• Product Feedback & Process Improvement — Capture customer insights to inform product enhancements; contribute to refining internal implementation methodologies, templates, and tools to scale operations efficiently.

What We’re Looking For

• 4+ years of client-facing implementation experiences — Successfully led enterprise software or platform deployments, preferably within life sciences, biotech, or other highly regulated industries.
• Project Management — Proven ability to lead complex, multi‑stakeholder projects from kickoff through delivery. Skilled in planning, scheduling, risk management, and keeping cross‑functional teams aligned.
• Thorough and Detail‑Oriented — Known for a meticulous approach to requirements gathering, solution design, and execution. Able to anticipate gaps, catch inconsistencies, and ensure deliverables standards.
• Communication & Collaboration — Excellent written and verbal communication skills, with the ability to translate technical and scientific concepts for diverse audiences. Builds strong relationships with clients and internal teams.

Bonus Points

• Work experience in pharma, biotech, or med device
• Prior experience at a startup — able to wear multiple hats, thrive in ambiguity, and build structure in fast‑paced, high‑growth environments.

Why Join Collate?

Impact: Build systems and experiences that touch real patients and providers, improving healthcare outcomes.

Ownership: Shape both our product experience and our engineering culture from the start.

Learning: Collaborate with a uniquely interdisciplinary team—AI researchers, healthcare leaders, and experienced startup builders.

Upside: Join a company early enough to have meaningful equity and career-defining impact.