Senior Enterprise Engagement Manager (Professional Services)

Gong; New York (NY); On-site; USD 130,000 - 192,000; Full time

Job summary

An established industry player is seeking a Senior Enterprise Engagement Manager to lead tailored implementations for enterprise customers. This role involves managing complex projects, creating documentation, and synthesizing insights to improve service offerings. You will work closely with cross-functional teams and engage directly with clients to ensure successful program delivery. The company offers a dynamic environment with a strong focus on professional growth and a comprehensive benefits package, making it an exciting opportunity for those looking to make a significant impact in a fast-paced setting.

Benefits

Medical, dental, and vision plans

Wellbeing Fund

Mental Health benefits

401(k) program

Education & learning stipend

Flexible vacation time

Paid parental leave

Company-wide recharge days

Work from home stipend

Qualifications

• 8-10 years of Project Management experience, preferably with PMP certification.
• 5+ years of consulting experience in Enterprise software.

Responsibilities

• Lead implementation engagements for Gong customers, ensuring quality standards.
• Manage multiple customer programs, balancing priorities across projects.

Skills

Project Management

Consulting

Sales Strategy

CRM Knowledge

Communication Skills

Education

PMP Certification

Bachelor's Degree

Tools

Salesforce.com

Microsoft Dynamics

Job description

Senior Enterprise Engagement Manager (Professional Services)

Chicago | New York City | Salt Lake City | San Francisco

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

This role will primarily focus on enterprise customers who require a more customized, tailored, and out-of the-box implementation solution. This can range from customers with a complex multi-phase rollout plan to customers who require a more agile effort with unique use cases, seeking a non standard project approach. You will also support our newest product rollouts by working closely with our beta customers. You will be responsible for creating new documentation to support the implementation effort, sharing insights with others in the company, and establishing a repeatable implementation framework that can be used for all future customers. Your ability to synthesize learnings from all your engagements will lead to new package recommendations as we continue to expand our services offerings at Gong.

We are open to hiring someone in one of the following locations: San Francisco, Salt Lake City, Chicago, New York City

RESPONSIBILITIES

• Lead all aspects of several implementation engagements for Gong customers
• Manage multiple customer programs to a defined scope, schedule, and budget
• Forecast work and deploy program resources according to delivery plans
• Ensure program deliverables are completed to the highest quality standards
• Balance competing priorities effectively across multiple customers and projects
• Conduct & coordinate meetings onsite and remotely according to the Gong
• Professional Services methodology standards
• Execute ongoing program planning, discovery, and design workshops to map customer use cases to Gong platform workflows
• Provide regular communications (verbal and written) to executive leadership, project teams, and customers
• Identify, document, and lead mitigation efforts for program risks - disseminating clear and consistent updates to internal and external stakeholders
• Challenge, advise, and redirect teams as well as client expectations when needed for successful program delivery
• Gather ongoing requirements and issue change orders as appropriate
• Facilitate identification, internal communication, and remediation of product issues
• Ideate and develop new program deliverables that help improve existing team process
• Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services

QUALIFICATIONS

• 8-10 years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus.
• 5+ years of professional consulting experience, preferably in Enterprise software.
• Proven ability to influence change within customer organizations.
• Understanding and experience in sales strategy.
• Experience with SaaS applications that support Enterprise business processes.
• Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred).
• Solid ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually.
• Understand business and organizational complexity at large strategic firms
• Familiarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering.
• Excellent communication, interpersonal skills, and eloquent writing skills.
• Desire to embrace change and hypergrowth in your role, your team, your organization’s strategy, and the products you support
• Willingness to do some lite travel.

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $130,900-192,000

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

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