Senior Enterprise CSM - Crypto Compliance SaaS Growth

Notabene; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Notabene is hiring a Senior Enterprise CSM to manage strategic crypto/compliance SaaS customers in a fully remote US role. You will own renewals, upsells, and complex enterprise engagements, working cross-functionally with Sales and Product to expand footprints across banks and fintechs.

You will partner with customer engineering teams on API integrations, data flows, and compliance programs while driving retention and expansion in a fast-growing Series B environment.

Qualifications

• Senior-level enterprise CSM or SAAS account management experience.
• Experience with crypto, fintech, or regtech customers a plus.
• Ability to read and discuss API integration with engineering teams.

Responsibilities

• Own enterprise customers from signature to renewal and expansion.
• Lead renewals and upsells, with pricing and executive stakeholder engagement.
• Collaborate with Sales to map opportunities across units, regions, and products.
• Serve as technical point of contact for API integrations and data integrity.

Skills

Enterprise CSM

Crypto compliance

API fluency

Churn reduction

Tools

HubSpot

Job description

Senior Enterprise CSM - Crypto Compliance SaaS Growth — Remote

Career Growth in a High-Stakes Niche: This is a senior IC role at the intersection of crypto compliance (Travel Rule), fintech SaaS, and enterprise account management — a rare and genuinely valuable combination. The skills developed here (technical API fluency, enterprise expansion motions, digital asset compliance) are in high and growing demand as more financial institutions enter the crypto space.

Compensation Context: No salary is listed, but senior Enterprise CSMs at Series B crypto/fintech SaaS companies typically earn $120,000–$180,000 OTE in the US, with a base/variable split. Notabene's Series B backing and Y Combinator pedigree suggest competitive comp with equity upside, though early-stage equity comes with risk.

Green Flags

• High autonomy — you own renewals, upsells, and pricing conversations directly, which is uncommon for CSMs and accelerates commercial skill development
• Strong investor backing (YC, Jump Capital, DRW) signals credibility and runway
• Meaningful scope: you map entire organizations for expansion, not just manage tickets
• Opportunity to build playbooks from scratch as the company moves upmarket — resume gold

Yellow Flags

• No salary transparency — always a negotiation risk
• On-call duty outside office hours could affect work-life balance
• At ~50 employees, processes are still forming — requires high tolerance for ambiguity

Ideal for a CSM ready to step into a commercial, quota-carrying role with real ownership and crypto/fintech career trajectory.

Notabene is building infrastructure that's transforming how money moves in the digital economy. We're evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we're looking for people like you to help shape the future rails of the crypto industry.

Location: US-based, remote, covering AMER customers .

The Impact You Will Have

Notabene is moving up-market. Our growth now comes from financial institutions and fintechs launching digital asset products. These are bigger customers with longer implementation cycles, more stakeholders and higher contract values than the crypto-native exchanges we grew up with.

You will own a small number of these customers. Sales closes the initial deal and hands the customer over at signature. From there they are yours: get them live, get them using the product, renew them and grow them.

Discover more

Customers

Customer

Outsource Support

Growth is the part of this role that matters most. One signed contract is a way into the rest of the organisation. You will map it, find the other teams, entities and regions that need us, and work with Sales to open them.

You are also the technical point of contact for your customers. Enterprise conversations get technical early, and you should be able to sit with a customer's integration team and be useful without a Solutions Engineer in the room. Comfort with APIs and the curiosity to work things out yourself matter more here than an engineering background.

Within a Year You Are Successful If…

• Net retention across your book has grown, and you can name the renewals and upsells that did it
• You have found and qualified new opportunities inside your existing customers, and converted or handed off a good number of them
• Your customers are live and ramping volume, with their executive sponsors still engaged

Customers come to you first, on their compliance programme and on their commercial relationship with us

• Net retention across your book has grown, and you can name the renewals and upsells that did it
• You have found and qualified new opportunities inside your existing customers, and converted or handed off a good number of them
• Your customers are live and ramping volume, with their executive sponsors still engaged

Customers come to you first, on their compliance programme and on their commercial relationship with us Compare CRMs

What You Will Be Doing

• Owning enterprise customers from signature onward: implementation, adoption, business reviews, renewal and expansion
• Mapping each customer for growth across adjacent business units, entities, regions and products, and working with Sales to close the net-new ones
• Running your own renewals and upsells, including pricing, commitments and the conversation with the economic buyer
• Running business reviews early enough to shape the renewal outcome
• Working directly with customer integration teams: API documentation, test calls, transaction and webhook data, and a clear diagnosis when something is stuck

Guiding customers through their Travel Rule programmes and their stablecoin payment products

• Owning enterprise customers from signature onward: implementation, adoption, business reviews, renewal and expansion
• Mapping each customer for growth across adjacent business units, entities, regions and products, and working with Sales to close the net-new ones
• Running your own renewals and upsells, including pricing, commitments and the conversation with the economic buyer
• Running business reviews early enough to shape the renewal outcome
• Working directly with customer integration teams: API documentation, test calls, transaction and webhook data, and a clear diagnosis when something is stuck

Guiding customers through their Travel Rule programmes and their stablecoin payment products Compare CRMs

• Keeping long implementations on track — FIs take months to go live and ramp slowly, and executive attention has to be held for all of it
• Building relationships across compliance, operations, engineering and the C‑suite, so the relationship never rests on one contact
• Bringing customer and competitor insight back to product, sales and marketing
• Keeping records current in HubSpot
• Some on-call duty outside office hours

What You Bring

• Based in the US, able to cover AMER customers
• Senior experience in Customer Success or Account Management at a crypto, fintech or regtech SaaS company, or in another complex technical market, owning enterprise customers

• Based in the US, able to cover AMER customers
• Senior experience in Customer Success or Account Management at a crypto, fintech or regtech SaaS company, or in another complex technical market, owning enterprise customers Compare CRMs
• Comfort with technical products — you can work through API documentation, read a request and response, form a view on why an integration is behaving the way it is, and hold that conversation with a customer's engineers
• Commercial ownership — you have run your own renewals and upsells, negotiated pricing and carried a retention or expansion number
• A history of growing customers you already had, and comfort working with Sales on what you surface
• A doer — you own the detail yourself, and you move without waiting for a process to exist
• Patience for enterprise: long cycles, slow ramps, decisions made by committee
• Experience across the full lifecycle, from onboarding through to expansion
• Good judgement with people and real interest in solving their problems
• Credibility with an integration engineer and with a CFO
• Comfortable working autonomously and getting stuck in

Nice to Have

• Travel Rule, stablecoin payments or digital asset compliance experience
• Time at a company that moved up-market into enterprise
• Solutions engineering, implementation or technical account management background
• Experience with banks and regulated financial institutions entering digital assets
• Having built Customer Success processes and playbooks from scratch

Is this role truly remote or is there an office requirement? This role is fully remote but requires the candidate to be based in the United States to cover AMER customers. There is no office requirement, but US residency is explicitly expected. Will I carry a quota in this Customer Success role? Yes — this role includes commercial ownership of renewals and upsells, including pricing negotiations and conversations with economic buyers. You are expected to carry and grow a retention and expansion number. What technical skills are required for this position? You don't need an engineering background, but you must be comfortable working with API documentation, reading requests and responses, and diagnosing integration issues alongside a customer's engineering team. What stage is Notabene at as a company? Notabene recently closed a Series B round with backing from Y Combinator, DRW, Jump Capital, and others. The company has nearly 50 employees across 14 countries. Is experience in crypto or digital assets required? Senior SaaS or fintech enterprise CSM experience is the core requirement. Travel Rule, stablecoin, or digital asset compliance experience is listed as a "nice to have" rather than a hard requirement.

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