Senior Enterprise App Support Lead (Remote)

Marsh McLennan; South Carolina; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Tuition reimbursement

Remote Work

Stock purchase opportunities

Job summary

Marsh McLennan Agency (MMA) is seeking a Senior Application Support Administrator to deliver remote service desk support for enterprise applications, ensuring stability, performance, and security for remote users. You will troubleshoot incidents, manage user requests, and collaborate with development, infrastructure, security, and business units to optimize the organization’s digital ecosystem.

The role requires 5+ years in application support, familiarity with ITIL/Service Management, and

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Responsibilities

• Provide expert-level support for enterprise applications, including troubleshooting, issue resolution, and performance monitoring to ensure reliable access and operation for remote users.
• Log, track, and manage support tickets using ServiceNow, ManageEngine, and Zendesk, ensuring timely resolution and clear communication with end-users.
• Coordinate with vendors and internal teams to identify and resolve defects, apply patches, and implement updates to improve functionality and user experience.
• Manage application configurations, updates, and deployments per best practices, policies, and industry standards within retail insurance operations.
• Develop and maintain documentation for processes, troubleshooting steps, and user guides to support consistency and knowledge sharing.
• Monitor application performance and availability; proactively identify and address issues to minimize downtime and maintain service levels.
• Serve as primary contact for escalated requests; engage stakeholders across remote teams with clear, timely communication.
• Conduct training sessions and provide ongoing support to optimize end-user value of retail insurance applications and tools.
• Participate in system upgrades, migrations, and integrations with minimal business disruption.

Skills

ITIL

Remote support

Customer focus

PowerShell

Python

Power Automate

APIs

Education

Bachelors in Computer Science / IT

Tools

ServiceNow

ManageEngine

Zendesk

AWS

Azure

PowerShell

Python

Job description

Marsh McLennan Agency (MMA) is seeking a Senior Application Support Administrator to deliver remote service desk support for enterprise applications, ensuring stability, performance, and security for remote users. You will troubleshoot incidents, manage user requests, and collaborate with development, infrastructure, security, and business units to optimize the organization’s digital ecosystem.

The role requires 5+ years in application support, familiarity with ITIL/Service Management, and