Senior Enterprise Administrator

SMC; Noblesville (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

SMC in Noblesville, IN is seeking a Senior Enterprise Administrator to provide advanced admin support for enterprise platforms. The role collaborates with global, regional, and local IT teams to ensure availability and performance of critical applications.

You will lead configuration, automation, and scripting using PowerShell; translate business needs into technical solutions; monitor systems, generate reports, and train IT staff.

Qualifications

• 10+ years of customer-facing IT experience in an enterprise environment.
• 5+ years’ experience working with Microsoft 365 technologies.
• Experience in administering systems using PowerShell and scripting solutions to problems.
• Experience working with global teams is a plus.
• ITIL certification is a plus.
• Involvement in working directly with vendors, stakeholders, and end users.
• Expert in translating business requirements into technical solutions.
• Extensive experience supporting the development and deployment of workflow solutions.

Responsibilities

• Provide advanced administration of software applications, including changes to system configurations.
• Guide and coach global, regional, and local IT teams on platform systems.
• Ensure IT team can perform configuration, integration, testing, requirements gathering, and solution design.
• Propose and implement process improvements to optimize service delivery and customer satisfaction.
• Develop system integrations and process automation using workflow capabilities.
• Monitor system performance, generate reports, and provide improvement insights.
• Configure Business Rules, Notifications, Client Scripts, and ACLs with advanced scripting.

Skills

Customer-facing IT

Microsoft 365

PowerShell scripting

Global collaboration

Workflow solutions

Vendor management

Travel flexibility

Education

Associate degree or equivalent

Tools

PowerShell

Job description

IT - Senior Enterprise Administrator

PURPOSE

The Senior Enterprise Administrator for SMC IT provides advanced administrative support for enterprise-level platforms. This role collaborates closely with global, regional, and local IT teams to ensure the ongoing availability and performance of critical applications used by SMC. The individual also provides leadership and guidance on adopting and optimizing platform capabilities, ensuring SMC teams work efficiently and effectively within these systems.

Essential Duties

• Provide advanced administration of software applications, including making and consulting on approved changes to system configurations.
• Be a trusted and knowledgeable resource for other global, regional, and local IT team members, providing guidance, coaching, and training on platform systems.
• Ensure the SMC IT team is equipped to perform tasks such as configuration, integration, testing, requirements gathering, and solution design.
• Propose and implement process enhancements to optimize service delivery and enhance customer satisfaction.
• Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities.
• Monitor system performance, generate reports, and provide insights into continuous improvement.
• Configure Business Rules, Notifications, Client Scripts, and ACLs, including advanced scripting to optimize performance.
• Collaborate with Product Owners and stakeholders to develop requested items and tasks, utilizing workflows to manage processes and meet business requirements, while also optimizing the User Experience.
• Document and maintain functional business requirements, process flows, and business use cases.
• Provide ad hoc and scheduled training and assist IT teams in developing training sessions and workshops.
• Conduct research and stay up to date with emerging trends and advancements to understand how to better serve the information technology needs of SMC.
• All other duties as assigned.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Off-hour meetings and work to accommodate global time zones
• Collaborative team environment in a shared workspace
• General office, computer room, warehouse, and factory areas
• Infrequent off-hours work and local/international travel as required
• Able to sit for extended periods of time
• Minimum lifting requirements of 15 pounds

Minimum Requirements

• Associate degree or equivalent verifiable education/work experience
• 10+ years of customer-facing IT experience in an enterprise environment
• 5+ years’ experience working in Microsoft 365 technologies
• Experience in administering systems using PowerShell and scripting solutions to problems
• Experience working with global teams is a plus
• ITIL certification is a plus
• Involvement in working directly with vendors, stakeholders, and end users
• Expert in translating business requirements into technical solutions
• Extensive experience supporting the development and deployment of workflow solutions
• Ability to travel abroad