Senior Engineering Manager, Forward Deployed Engineering

openloophealth; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Job summary

OpenLoop Health seeks an experienced engineering leader to manage a forward-deployed team that embeds with clients to build integrations and identify reusable platform capabilities. The role emphasizes design and code review over direct client implementation, with a focus on coaching and scalable delivery.

You will guide deployment health, allocate capacity across client work, and drive repeatable playbooks while maintaining high engineering standards in client environments.

Qualifications

• 8+ years in software engineering with 3+ years managing engineers
• Experience leading teams in customer environments and learning from deployments
• Experience managing customer migrations or re-platforming with limited team capacity
• Strong technical understanding of integrations (APIs, authentication, webhooks, idempotency, schema changes, reconciliation)
• Experience building with AI agents and designing human review safeguards for errors
• Security-conscious approach to sensitive data and compliance

Responsibilities

• Track deployment health across clients and surface delivery risks with impacts and trade-offs
• Allocate team capacity across new client work, migrations, and platform needs
• Lead deployment teams through technical architects and establish ownership
• Coordinate client migrations to a partner API with multiple teams
• Route integration gaps to owners and document scheduled exit from hypercare
• Hire and develop engineers, oversee use of agents in deployment work, and create repeatable playbooks

Skills

APIs

Authentication

Webhooks

Idempotence

Schema changes

Reconciliation

AI agents

Security & compliance

Hiring & management

Leadership

Customer deployments

Education

CS degree

Tools

SDKs

CLIs

Documentation

API conventions

Job description

Role overview

Manage a forward-deployed engineering team that embeds with clients to build integrations and identify platform capabilities that should be developed for reuse. Success means clients reach production with a clear handoff while the team improves its delivery practices and scales without compromising engineering standards. This is a coaching-focused player-coach role: technical involvement centers on design and code review rather than personally owning client implementations.

Responsibilities

• Track deployment health across clients, assign clear owners and launch dates, and surface delivery risks with their impact and trade-offs.
• Allocate team capacity across new client work, migrations, and platform needs, making priorities and displaced work explicit.
• Lead deployment teams through technical architects, establishing ownership, decision rights, and early escalation habits.
• Coordinate client migrations to a partner API with implementation, platform, and client teams, respecting change windows and tracking production outcomes.
• Route integration gaps to the right owners, keep changes compatible with live clients, and give each launch a documented, scheduled exit from hypercare.
• Hire and develop engineers and deployment strategists, oversee human-reviewed use of agents in deployment work, and turn effective practices into a repeatable playbook.

Requirements

• At least 8 years in software engineering, including 3 or more years managing engineers and handling hiring, performance, and career growth.
• Experience leading teams that deliver in customer environments, including learning from difficult deployments.
• Experience managing customer migrations or re-platforming and balancing demand against limited team capacity.
• Strong technical understanding of integrations, including APIs, authentication, webhooks, idempotency, schema changes, and reconciliation.
• Experience building with AI agents and designing human review, evaluation, and safeguards for errors.
• Security-conscious approach to sensitive data and compliance, with the judgment to negotiate scope and timelines with customers and sales.

Nice to have

• Healthcare or other regulated-domain experience; integrations involving EHRs, scheduling, pharmacy, payments, or FHIR.
• Experience managing managers or scaling an FDE, solutions engineering, or professional services function.
• Developer platform experience, such as SDKs, CLIs, API conventions, and tested documentation; pre-sales technical experience.
• Computer science or engineering degree, or equivalent experience.

Benefits and work setup

Benefits listed for salaried roles include medical, dental, and vision coverage; flexible spending or health savings accounts; flexible paid time off; a matched 401(k); and life and pet insurance.