Senior Engineering Manager, Enterprise Fulfillment

Instacart; United States; On-site; USD 221,000 - 280,000; Full time

Job summary

Instacart is seeking a Senior Engineering Manager to lead the Enterprise Fulfillment team and define the technical direction for a 10+ person group. You will collaborate with R&D, product, retailer stakeholders, and cross-functional partners to build scalable grocery picking solutions.

This high-impact role owns the engineering roadmap, drives reliability and performance, and mentors engineers to deliver enterprise-grade systems at scale. This remote U.S.

Qualifications

• 10+ years software engineering experience with 5+ years in management.
• Proven ability to craft and execute strategic roadmaps.
• Hands-on leadership with contributor-style background preferred.
• Strong mentoring, performance management, and team-building skills.
• Excellent communication with technical and non-technical stakeholders.

Responsibilities

• Define, communicate, and drive the Enterprise Fulfillment technical vision and strategy.
• Own the engineering roadmap and ensure fast, reliable, scalable delivery.
• Establish enterprise-grade production services and best practices.
• Lead, coach, and grow a 10+ engineer team with a culture of ownership.
• Drive recruiting and collaborate with cross-functional partners.

Skills

Engineering management

Roadmap planning

Staffing & mentoring

Cross-functional leadership

Technical communication

Job description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

The Fulfillment Services team at Instacart is at the heart of building the picking technology platform that powers the fulfillment needs of the world's largest retailers and millions of customers. Our work directly shapes how shoppers experience their day-to-day work and how customers receive the quality orders they expect — and we’re just getting started.

We are looking for a Senior Engineering Manager to lead the Enterprise Fulfillment engineering team. In this role, you will drive the stability, scalability, and extensibility of the systems that underpin the shopper app experience. You'll collaborate closely with engineering and product leaders across Instacart's R&D organization, as well as with retailer leadership and cross-functional business development partners, to build innovative grocery picking solutions at scale.

This is a high-impact leadership role where you will own the technical direction for a team of 10+ engineers, set the bar for enterprise-grade engineering quality, and help shape the future of how the world's largest retailers fulfill grocery orders. If you thrive in a fast-moving environment where the problems are complex, the stakes are high, and the opportunity to make a real difference is enormous, this role is for you.

About The Job

• Define, communicate, and drive the technical vision and strategy for the Enterprise Fulfillment team, ensuring alignment with the broader product strategy and key company bets — including scoping and advocating for new technical investments that position the team for long-term success.
• Own the engineering roadmap and enable high-quality execution of key business outcomes, overseeing technical and product decisions that keep the team moving fast without compromising on reliability or scale.
• Establish and champion best practices for production services, holding the team to an exemplary enterprise-grade standard that meets the expectations of the world's largest retailers and their millions of customers.
• Lead, coach, and grow a team of 10+ engineers building best-in-class picking experiences for retailers and shoppers, fostering a culture of ownership, technical excellence, and continuous improvement.
• Drive recruiting and hiring efforts to attract top engineering talent, while partnering across a broader organization of ~50 engineers and a cross-functional network spanning R&D, business development, and occasionally retailer stakeholders directly.

About You

Minimum Qualifications

• 10+ years of professional software engineering experience, including 5+ years in engineering management with a track record of leading teams of 15+ engineers and delivering complex consumer-facing or enterprise-facing products.
• Demonstrated ability to craft and execute strategic engineering roadmaps that align with business objectives and translate product strategy into technical direction.
• Experience as a hands-on technical leader, with prior background performing or closely overseeing individual contributor work at a senior or staff-equivalent level.
• Strong track record of staffing, mentoring, and developing engineering teams, including performance management and career development.
• Experience working cross-functionally with product managers, engineering manager peers, and senior individual contributors in a fast-paced environment.
• Highly structured and proactive communicator, with the ability to engage effectively with both technical and non-technical stakeholders, including senior leadership.

Preferred Qualifications

• Experience leading multiple teams or managing other managers, including scaling a team from early stages to 10+ engineers.
• Prior experience managing engineering teams that own mission-critical, high-availability business systems.
• Experience building and maintaining enterprise-grade software systems at scale.
• Technical familiarity with Ruby on Rails, Go, Swift, and/or Kotlin.

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ

$265,000—$279,500 USD

WA

$254,000—$268,000 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

$243,000—$256,500 USD

All other states

$221,000—$233,000 USD