Senior Engineering Manager, CRM
SRS Distribution - McKinney
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Benefits offered by this job
Job summary
SRS Distribution - McKinney is seeking a Sr. Engineering Manager, CRM to lead the Salesforce delivery, operations, and a multidisciplinary team. You will drive AI-driven sales-enablement initiatives and own release-quality execution in a high-demand environment.
Success requires strong Salesforce expertise, leadership, and partnership with product owners and architects. The role is onsite at the McKinney office with competitive compensation.
Qualifications
- Experience leading Salesforce delivery and operations for a business-critical platform.
- Strong delivery management skills with product/project frameworks such as Scrum or Shape Up.
- Proven track record building, developing, and retaining technical teams.
- Solid understanding of the Salesforce platform and release/operational best practices.
- Excellent communication, prioritization, and stakeholder-management skills.
- Experience with data lake/warehouse integration with Salesforce for BI.
- Familiar with Salesforce Sales Cloud and Service Cloud, CI/CD and ITSM tools (Jira/ServiceNow).
- Experience with capacity planning, resourcing, and performance management.
Responsibilities
- Lead, manage, and develop a team of Salesforce developers and administrators.
- Oversee AI-driven capabilities and sales-enablement roadmap.
- Own day-to-day delivery planning, execution, and releases.
- Run operations including incident, change, release management, and SLAs.
- Partner with Product Owner and Architect to translate roadmaps into plans.
- Drive continuous improvement in delivery practices and tooling.
Skills
Education
Tools
Job description
$113,400 - $153,000/yearly Posted 30+ days ago Less than 10 applies
SRS Distribution - McKinney
McKinney, TX 75070
The Sr. Engineering Manager, CRM is responsible for leading the day-to-day operations, delivery, and team for our Salesforce platform. This role is accountable for running a high-performing team of administrators, developers, and analysts—keeping the platform stable, shipping work reliably, and ensuring great service to the business. The Sr. Manager owns delivery execution and operational health, partners with the Product Owner on priorities and the Principal Architect on technical direction, and develops the people on the team, turning roadmap and architecture into delivered, supported, and well-run capabilities.
Team Leadership and Development: Lead, manage, and develop a team of Salesforce developers and administrators. Coach team members, manage performance, and support hiring and onboarding.
AI and Sales Enablement: Manage the delivery for the foundation and features that enables AI-driven capabilities and customer intelligence. Lead the technical roadmap that supports the AI-driven sales-enablement strategy.
Delivery Accountability: Own day-to-day delivery accountability—planning, execution, and on-time, quality releases. Manage delivery based on capacity and resourcing across competing demands.
Operations and Support: Run operations including incident, change, and release management, plus platform support and SLAs. Track and report on delivery, operational health, and team performance metrics.
Cross-Functional Partnership: Partner with the Product Owner to translate the roadmap into achievable delivery plans. Partner with the Principal Architect to uphold technical standards and governance in delivery.
Continuous Improvement: Drive continuous improvement in delivery practices, tooling, and team capability. Foster a culture of knowledge sharing and operational excellence.
The Sr. Engineering Manager, CRM — Salesforce reports directly to the Director, GenAI Engineering and Platforms. This position manages a team of Salesforce administrators, developers, and analysts. The Sr. Manager collaborates extensively with the Product Owner, the Solutions Architect, and cross-functional stakeholders across the business to ensure reliable delivery and operations.
15% travel for conferences and team meetings
Frequently operates a computer, keyboard, mouse, and other standard office equipment
4 days per week onsite in the Mckinney Corporate Office
Experience leading Salesforce delivery and operations for a business-critical platform
Strong delivery management skills with experience in product/project management frameworks such as Scrum or Shape Up
Track record building, developing, and retaining high-performing technical teams
Solid understanding of the Salesforce platform and release/operational best practices
Excellent communication, prioritization, and stakeholder-management skills
Experience working with a data lake/data warehouse that works with Salesforce to provide business intelligence
Working familiarity with the technical environment: Salesforce Sales Cloud and Service Cloud, CI/CD and release management using Gearset or DevOps Center, and ITSM tooling such as Jira or ServiceNow
Experience with capacity planning, resourcing, and performance management
Salesforce Certifications: Salesforce certifications, Administrator or above.
AI/Copilot Platforms: Experience operating AI/copilot platforms.
Operational Practices: Experience with ITSM, DevOps, and platform reliability practices.
Industry Experience: Background in distribution, manufacturing, or B2B sales environments.
A Bachelor's degree in Computer Science, Business, Engineering, or a related field is required.
An advanced degree, such as an MBA or a master's degree in a relevant discipline, is highly desirable.
A minimum of 7 years in technology delivery/operations, including 3+ years managing teams.
A minimum of 5–7 years of professional experience in product ownership or product management, including hands-on experience with CRM/Salesforce platforms.
Salesforce Platform Developer I and Salesforce Platform App Builder certifications preferred.
Salesforce Administrator or above preferred.
Certified Scrum Product Owner (CSPO) preferred.
Professional Scrum Master (PSM) or Certified ScrumMaster (CSM) preferred.
Salesforce certifications preferred.
- CRM Technical Configuration & Optimization
- Data Management, Integrity & Governance
- Cross-Functional Communication
- Vendor & Stakeholder Collaboration
- Problem Solving & Decision Making
- User Support & Training
- Security & Access Control
- Continuous Improvement & Innovation
Mckinney Corporate Office
4 days per week in office
As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.
Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility. Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.
- Competitive salaries for all team members paid weekly
- 401(k) Retirement Plan with company matching
- Employee Stock Purchase Program
- Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
- Paid Parental Leave, Adoption Assistance Program
- Medical, Dental and Vision Benefits
- Flexible and Dependent Care Spending Accounts
- Company paid Life insurance and Short-Term Disability
- Additional Life Insurance and Long-Term Disability also offered
- Mental, Physical and Emotional Well-Being Programs for Employees and Families
- Wellness Program
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