Senior Engineering Manager, Borrower Experience (Remote)

Upstart; United States; À distance; USD 195 000 - 270 000; Plein temps

Avantages offerts par ce poste

Equity grants

401k with company match

Remote-friendly

Comprehensive benefits

Résumé du poste

Upstart is seeking a Senior Engineering Manager for Borrower Experience to lead a team of fullstack engineers delivering borrower-facing web and mobile experiences, from the Funded Borrower Dashboard to AI-powered support. You will partner with Product and Design to deliver intuitive, compliant, and scalable solutions.

Reporting to the Director of Engineering, you will shape technical strategy, grow a high-performing team, modernize servicing architecture, and balance usability with reliability

Qualifications

• Ten to fifteen years of software engineering experience with 4–7 years in engineering management.
• Experience leading fullstack engineering teams that build and operate customer-facing products.
• Proven ability to partner with Product and Design to deliver intuitive user experiences and measurable business outcomes.

Responsabilités

• Lead, coach, and grow a team of fullstack engineers delivering borrower-facing web and mobile experiences.
• Own technical execution across the stack, connecting intuitive user interfaces with reliable backend services, APIs, and servicing systems.
• Partner with Product and Design to improve the Funded Borrower Dashboard, payment journeys, and AI-powered support experiences.
• Define and execute a multi-quarter technical strategy that advances borrower experience and Servicing priorities.
• Guide architectural decisions and modernization efforts that improve system reliability, observability, maintainability, and development speed.
• Collaborate with cross-functional partners to simplify complex borrower needs and regulatory requirements into clear, accessible product experiences.
• Build a culture of ownership, product quality, experimentation, and operational excellence, with clear visibility into priorities, delivery risks, and trade-offs.

Connaissances

Software engineering leadership

Fullstack engineering

Frontend & backend architecture

Cross-functional collaboration

Fintech/regulatory domain

Hiring and coaching

Technical strategy

Description du poste

Upstart is seeking a Senior Engineering Manager for Borrower Experience to lead a team of fullstack engineers delivering borrower-facing web and mobile experiences, from the Funded Borrower Dashboard to AI-powered support. You will partner with Product and Design to deliver intuitive, compliant, and scalable solutions.

Reporting to the Director of Engineering, you will shape technical strategy, grow a high-performing team, modernize servicing architecture, and balance usability with reliability