Senior Engineer Technical Support – Routing & Switching (Location - UK Remote)

Ciena; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking technology company that prioritizes a people-first culture. As an Engineering Technical Support Engineer, you will tackle complex networking challenges and collaborate with diverse teams to deliver high-quality solutions. This role offers the opportunity to work with cutting-edge technologies in a dynamic environment, contributing to advancements in networking services. Your expertise in Routing, Switching, and SDN/NFV will be crucial as you support customers and enhance product excellence. If you're passionate about technology and eager to make an impact, this is the perfect opportunity for you.

Qualifications

• 5+ years of experience in networking with a focus on Routing and Switching.
• Proficient in troubleshooting and problem-solving in complex environments.
• Experience with automated testing using Python and industry-standard tools.

Responsibilities

• Diagnose and resolve complex networking problems for customers.
• Coordinate with R&D teams to validate software builds.
• Ensure high-quality products meet customer requirements.

Skills

Routing

Switching

SDN/NFV

5G experience

Troubleshooting

Problem-solving

Automated testing (Python)

Education

Bachelor’s degree in Computer Science

Master’s degree in Computer Science

Tools

Ixia

Spirent

Network emulators

Juniper products

Cisco products

Docker

Job description

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Role overview – overview of the focal points of this role

• We are looking for an Engineering Technical Support (ETS) Engineer who is passionate about solving complex networking problems and helping our customers to do better.
• Act as aconduit for customer and field escalations into R&D team for resolution. Then validate candidate software builds that resolve service impacting defects.
• Work closely with engineers from embedded software, testing, network management software, and hardware to diagnose, resolve, and test cohesive end-to-end solutions.
• Coordinate with test and development teams on a need basis.
• Ensure software meets the standards and functional requirements and make recommendations where applicable.
• You will work on market-leading technologies such as Distributed Network Function Virtualization Interface (DNFVI), Software-Defined Networking (SDN), vRouter/vSwitch, and next-generation leading-edge/core routers and switches - in a virtualized, micro-services oriented, container-based system architecture. This is an exciting time to join Ciena, as we aggressively drive our product portfolios forward into the future of advanced networking services.

Why is this role important within Ciena? What impact can you expect to have?

• Ciena software and hardware technologies are deployed in Global Networks, Private and Public Cloud Solutions, 4G/5G communications, and SD-WAN.
• Timely delivery of products to customers is essential so ensuring high-quality products that meet the customers’ requirements is paramount to the success of Ciena.

What type of work environment will you be working in? Who are the key teams with whom you will interact?

• R&D Software and Product Validation teams for Ciena Networking products
• Field Support teams
• Customer Accounts team
• PLM and Product Architects

What technical experience and/or professional and personal skills are required for this role?

• 5+ years of experience with Bachelor’s/ Master’s degree in Computer Science (or equivalent).
• Candidate should have a strong Routing, Switching or SDN/NFV or 5G experience.
• Experience in developing automated tests preferably using Python and other industry-standard tools and frameworks
• Position requires proficient troubleshooting and problem-solving skills
• Hands-on Experience on real-world topologies in at least three of the following domains: Ethernet/MPLS/ IP Routing, (BGP/ISIS/OSPF)/RSVP-TE/NFV
• Exposure to technologies like L3VPN, L2VPN, EVPN and Segment Routing.
• Desirable to have experience on NFV, Docker containers, Virtual Network functions (VNF), Hypervisor, software function chaining, Virtual Switch (OVS).
• Experience with Network Management Systems including knowledge of Netconf, SNMP & MIBs.
• Experience with test equipment such as Ixia, Spirent, Network emulators, Juniper/Cisco products.
• Experience writing or debugging software would be a significant plus but not a must.
• Must be a motivated, self-starter with strong commitment to product excellence.
• Excellent written and verbal communication skills, effectively able to collaborate with multiple teams across geographically diverse areas.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.