Senior Engineer, Technical Support

Pegasystems; Boise (ID); Remote; USD 85,000 - 120,000; Full time

Job summary

A leading software development company is seeking a Senior Engineer, Technical Support to provide exceptional technical assistance on their products. This pivotal role requires strong analytical skills and extensive software engineering experience, with a focus on customer satisfaction and problem-solving in a collaborative environment.

Benefits

Competitive global benefits program

Continuous learning and development opportunities

Flexible work environment

Qualifications

• 5+ years of hands-on experience in software engineering.
• Proficiency in Java and J2EE technologies.
• Understanding of database operations and application servers.

Responsibilities

• Provide technical support for BPM and BRE applications.
• Work directly with customers, staff, and partners.
• Identify and implement solutions for complex technical issues.

Skills

Problem Solving

Analytical Skills

Team Collaboration

Communication

Education

Bachelor's or Master’s degree in Computer Science or Engineering

Tools

PostgreSQL

Apache Tomcat

Job description

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Meet Our Team

We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.

Meet Our Team

We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.

This is role is remote, US-based, Pacific Time Zone hours

Picture Yourself At Pega

Pega is changing the way the world builds software. In this role you will be the person, (Senior Technical Support Engineer-PTSE), who the experts go to for help. PTSEs work directly with Pegasystems’ staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle.

Who You Are

• Should be ready to work in Support coverage in 24x7 rotational shifts
• Strong analytical and problem-solving skills.
• Bachelors or master’s degree in computer science and Engineering or equivalent
• Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
• Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
• Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
• Proven ability to interact directly with customers at all levels
• Demonstrated customer-facing skills including expectation management, communication skills, information management
• Demonstrated effective oral and written communication skills, including poise in high-pressure situations
  
  

What You've Accomplished

• 5+ years of hands-on experience in software engineering, with a strong foundation in Java, J2EE, and database programming
• 4+ years of experience developing scalable applications using Java/J2EE technologies
• 2+ years of experience administering J2EE servers and supporting enterprise-grade server software, with exposure to database operations
• Proficiency in working with databases such as PostgreSQL, and application servers like Apache Tomcat
  
  

Bonus

• Practical experience with the Pega Platform or Pega Customer Decision Hub (CDH)
• Proficiency in analyzing and troubleshooting heap dumps and thread dumps to resolve performance issues
• Working knowledge of web services, including SOAP and REST APIs
• Familiarity with cloud platforms such as AWS or GCP
• Experience with container orchestration tools like Kubernetes (K8s)
  
  

Pega Offers You

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
  
  

Job ID: 22189

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development and IT Services and IT Consulting

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