Senior Engineer – Reliability

Jobtailor; South Carolina; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in the United States is seeking an experienced Site Reliability Engineer focused on platform engineering and production support. You will partner with product owners and engineering teams to ensure operational readiness and stable releases across enterprise initiatives.

The role emphasizes incident management, CI/CD adoption, observability, and collaboration with global delivery teams to reduce recurring issues and improve deployment practices.

Qualifications

• Bachelore9 degree is required.
• 6+ years of experience in SRE, platform engineering, production support or related environments.
• 5+ years supporting enterprise platforms (AWS, Dynatrace, ELK, ServiceNow, SolarWinds).
• Experience troubleshooting complex production incidents.
• Experience executing changes via formal change and release management.
• Experience in financial services or regulated industry.
• Experience with CI/CD pipelines and deployment processes.
• Experience with observability platforms and monitoring tools.
• Experience collaborating with offshore/global delivery teams.

Responsibilities

• Partner with Product Owners and engineering teams to provide operational and release support for technology initiatives
• Ensure platform changes meet operational readiness requirements, including rollback procedures and handoffs
• Maintain production stability during upgrades and enterprise initiatives
• Support platform ownership transitions and readiness activities across global delivery teams
• Troubleshoot application and platform issues to restore services
• Serve as escalation point for complex production incidents and operational challenges
• Participate in incident triage, root cause analysis, and corrective action planning
• Collaborate with engineering to implement long-term solutions reducing recurring incidents
• Conduct health checks, configuration reviews, and performance assessments
• Validate vendor releases and configuration changes prior to production deployment
• Enhance monitoring, alerting, and observability with analytics teams
• Execute platform changes through SDLC, change control, and release processes
• Improve release and deployment practices with Platform Eng, DevOps, QE, Scrum teams
• Support source control, environment separation, release automation, and CI/CD adoption
• Maintain runbooks, support documentation, incident playbooks, and release procedures
• Document incident findings, lessons learned, and process improvement opportunities
• Contribute to standardized, repeatable, scalable operational practices

Skills

Platform Engineering

Incident Management

CI/CD Pipeline Implementation

AWS Experience

Change Management

Education

Bachelore2s degree in computer science, information technology, engineering, or a related field

Tools

AWS

Dynatrace

ELK

ServiceNow

SolarWinds

Monitoring Tools

Observability Platforms

Job description

• Partner with Product Owners and engineering teams to provide operational and release support for technology initiatives
• Ensure platform changes meet operational readiness requirements, including rollback procedures, runbook documentation, integration standards, and support handoffs
• Maintain production stability throughout platform upgrades, enhancements, and enterprise initiatives
• Support platform ownership transitions and operational readiness activities across global delivery teams
• Troubleshoot application and platform issues to restore services and minimize business impact
• Serve as an escalation point for complex production incidents and operational challenges
• Participate in incident triage, root cause analysis, corrective action planning, and resolution activities
• Collaborate with engineering teams to implement long-term solutions that reduce recurring incidents
• Conduct health checks, configuration reviews, and performance assessments to identify operational risks
• Validate vendor releases, hotfixes, and configuration changes prior to production deployment
• Enhance monitoring, alerting, and issue detection capabilities with observability and analytics teams
• Execute platform changes through SDLC, change management, and release management processes
• Improve release and deployment practices with Platform Engineering, DevOps, Quality Engineering, and Scrum teams
• Support source control, environment separation, release automation, and CI/CD adoption
• Maintain runbooks, support documentation, configuration records, incident playbooks, and release procedures
• Document incident findings, lessons learned, and process improvement opportunities
• Contribute to standardized, repeatable, and scalable operational practices

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• 6+ years of experience in SRE, platform engineering, production support, enterprise application operations, or related technology environments
• 5+ years of experience supporting enterprise platforms, including AWS, Dynatrace, ELK, ServiceNow, and SolarWinds
• Experience troubleshooting complex production incidents within enterprise-scale technology environments
• Experience executing technology changes through formal change management and release management processes
• Experience within financial services or another regulated industry
• Experience implementing or supporting CI/CD pipelines, release automation, and deployment processes across development, testing, and production environments
• Experience with observability platforms, monitoring tools, performance dashboards, or application monitoring solutions
• Experience collaborating with offshore, nearshore, or global delivery teams

Core Competencies

Demonstrates expertise in platform engineering and production support, with a strong focus on operational readiness, incident management, and CI/CD practices. Proficient in collaborating with cross-functional teams to enhance system stability and implement effective monitoring and release strategies.

Highest-signal resume keywords

• Platform Engineering
• Incident Management
• CI/CD Pipeline Implementation
• AWS Experience
• Change Management

ATS Optimization Keywords

Hard Skills

• SRE
• Production Support

Soft Skills

• Collaboration
• Problem-Solving
• Communication

Industry Keywords

• Financial Services
• Regulated Industry

Tools & Technologies

• AWS
• Dynatrace
• ELK
• ServiceNow
• SolarWinds
• Monitoring Tools
• Observability Platforms