Senior Engineer, Reliability

LPL Financial; Fort Mill (SC); On-site; USD 102,000 - 169,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Job summary

LPL Financial seeks an experienced Senior Engineer, Observability and Platform Stability to ensure the reliability, availability, and performance of our observability platforms and related applications. You will drive monitoring, incident response, platform maintenance, automation, and CI/CD maturation in close collaboration with Platform Engineering, DevOps, Operations, and application teams.

Success in this role requires deep SRE expertise, operational excellence, and the ability to deliver

Qualifications

• 6+ years of experience in SRE, platform engineering, or related tech environments.
• Experience supporting enterprise platforms including AWS, Dynatrace, ELK, ServiceNow, SolarWinds.
• Experience executing changes through formal change and release management processes.

Responsibilities

• Partner with Product Owners and engineering teams to provide operational support and release execution for technology initiatives.
• Validate operational readiness for platform changes, including rollback plans and runbooks.
• Maintain platform stability during technology transformations and deployments.
• Support platform ownership transitions and readiness across globally distributed teams.
• Troubleshoot production issues to restore service and minimize business impact.
• Serve as escalation point for complex incidents and operational challenges.
• Participate in incident triage, root cause analysis, and corrective action planning.
• Collaborate to implement permanent solutions reducing recurring production issues.
• Support mission-critical environments with timely incident resolution.
• Perform platform health reviews and configuration assessments to identify risks.
• Execute reliability initiatives to improve recovery times and reduce defects.
• Validate vendor releases and configuration updates prior to production deployment.
• Improve monitoring, alerting, and issue detection with observability teams.
• Adhere to SDLC, change management, and release management processes.
• Work with cross-functional teams to enhance release and deployment practices.
• Support CI/CD adoption and environment separation across deployments.

Skills

Observability platforms

Site Reliability Engineering

Incident management

Platform stability

CI/CD

Education

Bachelor’s degree in Computer Science / IT / Engineering

Tools

AWS

Dynatrace

ELK

ServiceNow

SolarWinds

Job description

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview

The Senior Engineer, Observability and Platform Stability is responsible for ensuring the reliability, availability, and performance of observability platforms and associated applications. This role supports application health and performance through monitoring, incident response, platform maintenance, automation, and operational excellence initiatives. The position partners closely with Platform Engineering, DevOps, Operations, Incident Management, and application teams to improve platform stability, support production environments, mature CI/CD processes, and enhance observability capabilities across the enterprise.

Responsibilities

• Partner with Product Owners and engineering teams to provide operational support and release execution for technology initiatives.
• Validate operational readiness for platform changes, including rollback plans, runbooks, integration requirements, and support transitions.
• Maintain platform stability during technology transformations and production deployments.
• Support platform ownership transitions and operational readiness activities across globally distributed teams.
• Troubleshoot platform and application issues to restore service and minimize business impact.
• Serve as an escalation point for complex production incidents and operational challenges.
• Participate in incident triage, root cause analysis, corrective action planning, and resolution activities.
• Partner with engineering teams to implement permanent solutions that reduce recurring production issues.
• Support mission-critical environments by ensuring timely incident resolution and operational continuity.
• Perform platform health reviews, configuration assessments, and performance evaluations to identify operational risks.
• Execute reliability initiatives focused on improving recovery times, reducing incident recurrence, and minimizing change-related defects.
• Validate vendor releases, hotfixes, and configuration updates prior to production deployment.
• Collaborate with observability and analytics teams to improve monitoring, alerting, and issue detection capabilities.
• Execute platform changes through established SDLC, change management, and release management processes.
• Partner with Platform Engineering, DevOps, Quality Engineering, and Scrum teams to enhance release and deployment practices.
• Support adoption of source control, environment separation, release automation, and CI/CD capabilities.
• Ensure technology solutions are testable, deployable, and operationally supported before and after production implementation.
• Maintain runbooks, support documentation, configuration records, incident playbooks, and release procedures.
• Document incident findings, lessons learned, and process improvements.
• Contribute to repeatable, scalable operational processes and continuous improvement initiatives.

What are we looking for?

We seek professionals who pursue greatness, act with integrity, are driven to help our clients succeed, win together, and create and share joy. The ideal candidate brings strong experience supporting observability platforms, production operations, site reliability engineering practices, incident management, and platform stability initiatives. Success in this role requires collaboration across technology teams, a commitment to operational excellence, and a focus on delivering reliable and scalable platform services.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 6+ years of experience in Site Reliability Engineering (SRE), platform engineering, production support, enterprise application operations, or related technology environments.
• 5+ years of experience supporting enterprise platforms, including AWS, Dynatrace, ELK, ServiceNow, and SolarWinds.
• Experience troubleshooting complex production incidents within enterprise-scale technology environments.
• Experience executing technology changes through formal change management and release management processes.

Core Competencies

• Production Support & Incident Management
• Observability Technology Platforms
• Platform Stability & Reliability Engineering
• Release Management & Change Control
• Root Cause Analysis & Problem Resolution

Preferences

• Experience within financial services or another regulated industry.
• Experience implementing or supporting CI/CD pipelines, release automation, and deployment processes across development, testing, and production environments.
• Experience with observability platforms, monitoring tools, performance dashboards, or application monitoring solutions.
• Experience collaborating with offshore, nearshore, or global delivery teams.

Pay Range

$101,558.00 - $169,229.00
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities.

Principals only. EOE.

Information on Interviews

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].

EAC 5.19.26