Senior Engineer - Problem Management Engineer (IIS)

Techiva Inc; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

Techiva Inc is seeking a professional for a contract position focused on Problem Management for web-based Microsoft applications. In this role, you'll work closely with senior engineers to troubleshoot and analyze issues while providing guidance and recommendations to resolve complex technical problems.

Candidates must have extensive experience with Microsoft IIS and strong communication skills to lead bridge calls with teams. This position requires local candidates only and offers compensation for off-hour support when needed.

Qualifications

• Extensive experience working with and supporting Microsoft IIS.
• Experience with root cause analysis of issues and troubleshooting Web applications.
• Strong competency in Networking concepts/protocols, load balancers and monitoring tools.
• Problem Management experience.
• Strong communication skills to participate actively in bridge calls.

Responsibilities

• Communicate findings to Tech and Business leadership.
• Create Root Cause Analysis of technology problems.
• Drive issues to closure by engaging resources.
• Advocate for Engineering Operations procedures.
• Some off-hour support required.

Skills

Communication skills

Problem management

Microsoft IIS

Networking concepts/protocols

Load balancers

Monitoring tools

Job description

• Contract

Company Description

Techiva is a leading information technology consulting firm helping clients realize the real benefits of technology. We deliver business-driven technology solutions that enable our clients to gain competitive advantage and reduce information technology costs. Visit us at www.techiva.comto learn more about our capabilities.

Job Description

In this role you will work with a Team of Senior Engineers in a rapid paced environment focused on Problem Management for multiple web based Microsoft applications. You will be expected to attend and participate actively in bridge calls with on and offshore personnel (10+ people), strong communication skills are paramount. Extensive experience working with and supporting Microsoft IIS is absolutely needed. You will conduct root cause analysis of issues and troubleshoot Web applications. A strong competency in Networking concepts/protocols, load balancers and monitoring tools are required. Problem Management experience is required.

Responsibilities

• Exceptional communication skills and confidence to talk in front of Tech and Business leadership and peers to explain the findings/uncovered issues.
• Create Root Cause Analysis (RCA) of the operational and technology problems involving Microsoft Technology based web-tier, SQL Server, and SOA-based distributed environment.
• Drive issues through closure engaging all appropriate resources. Lead technical bridges and provide troubleshooting direction. Provide guidance and recommended solutions to complex technical issues.
• Act as an advocate for Engineering Operations procedures, policies, and processes. Lead the integration of projects/products into operations including instrumentation, automation, standardization, and methods/procedures.
• There will be some off hour on call work and support required when needed but not in an excessive manner; any additional time put in will be compensated with hours off the following day or week and will be communicated directly by management. By choosing to apply for this role you must understand that periodic support after hours is a necessity and required, choosing not to can be detrimental to team culture and is taken seriously.

Qualifications

• Extensive experience working with and supporting Microsoft IIS.
• Experience with root cause analysis of issues and troubleshooting Web applications.
• Strong competency in Networking concepts/protocols, load balancers and monitoring tools.
• Problem Management experience.
• Strong communication skills to participate actively in bridge calls with on and offshore personnel (10+ people).

Additional Information

• 6 month contract
• Local candidates only

All your information will be kept confidential according to EEO guidelines.