Senior Engineer - IT and Workplace Technology

Primer; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Primer seeks a hands-on Senior IT Engineer focused on IAM, access automation, and workplace tech. You will own the technical work to shrink the access queue, implement SCIM provisioning, Okta integration, automated access reviews and device enrolment, while partnering with Security and GRC.

This is a remote, fast-growing team with growth opportunities as the company scales. You will guide the roadmap, automate repetitive tasks, and mentor peers, ensuring timely, secure access for users across

Qualifications

• Senior IT experience in a fast-growing tech environment.
• Hands-on with identity platforms (Okta, Entra ID, etc.).
• Strong scripting and automation capabilities.
• Experience with SSO, SCIM, and lifecycle management.
• SaaS administration and endpoint management experience.
• Ability to own projects end to end and mentor others.
• Clear, friendly written communication.

Responsibilities

• Work the IAM, IT and Workplace Tech queue with the team.
• Define and deliver the technical roadmap for Tech.
• Automate routine access requests using scripting and workflows.
• Manage joiners/movers/leavers to ensure access day one.
• Maintain audit-ready access controls with security teams.
• Collaborate with Security Engineering on privileged access.
• Mentor engineers and track queue metrics.
• Report on queue volume, turnaround, and automation impact.

Skills

Senior IT experience

IAM & identity platforms

Scripting & automation

SSO/SCIM

SaaS administration

End-to-end project ownership

Strong written communication

Tools

Okta

Entra ID

Google Workspace

Job description

An Introduction to Primer

Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.

Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we're building the payments layer the world's best companies rely on.

Watch our showcase > https://primer.io/the-primer-showcase

Read up on our $100m Series C https://www.primer.io/blog/series-c

Learn more about our culture > https://primer.io/careers

WHICH TEAM WILL YOU BE JOINING?

Tech owns identity and access, IT and workplace technology for the whole company. You’d be working in conjunction with our Workplace Tech Engineer and IAM Engineer, helping shape the direction of the team as it grows.

This is a hands-on role. You'll work the access and IT queue with the team, and you'll lead the technical work that shrinks it: the automation, the identity platform and the roadmap. As Primer grows and the team grows with it, there's room for the role to grow too, including into leading the team for the right person.

Tech is an enablement team. It sits alongside Security Engineering, not inside it, and owns the request queue and the tools that keep everyone at Primer productive. Primer is growing fast, and access requests are growing even faster. Our job is to make getting the right access quick, safe and mostly automatic, so people can get on with their work and our security engineers can get back to security.

WHAT YOU'LL BE DOING

• Work the IAM, IT and Workplace Tech queue alongside the team, and set the bar for turnaround and quality.


• Lead the technical roadmap for Tech and deliver it, starting with SCIM day-1 provisioning, Okta, automated access reviews and device enrolment.


• Automate the routine. Use identity tooling, scripting, workflow automation and AI to take repetitive access requests off people's plates.


• Run joiner, mover and leaver processes so new starters have what they need on day one and access is removed promptly when it should be.


• Keep access controls audit-ready. Work with Security and GRC on access reviews, least privilege and evidence for PCI DSS and SOC 2.


• Partner with Security Engineering on the calls that need them, such as privileged access and policy exceptions, and handle the rest within Tech.


• Mentor the other engineers on the team, review their work and share what you know.


• Track and report on how the queue is doing: volume, turnaround, and how much automation is taking off it.

WHAT WE'RE LOOKING FOR

• Senior-level experience in IT, IAM or corporate engineering at a fast-growing tech company


• Hands-on with an identity provider (Okta preferred; Entra ID, Google Workspace or similar also welcome), including SSO, SCIM and lifecycle management


• A track record of automating manual IT and access work, with scripting, workflow tools or APIs


• Experience with SaaS administration and endpoint management (e.g. Jamf, Kandji, Intune)


• Good judgement about access: you understand least privilege and know when something needs a security review


• Experience owning projects end to end and helping others on the team level up


• Clear, friendly written communication. Much of the job is helping colleagues across the business

Nice to have

• Experience in fintech, payments or another regulated environment (PCI DSS, SOC 2, ISO 27001)


• Experience running access reviews and providing audit evidence


• Using AI tools to speed up support and operations work


• Experience scaling an IT function through a period of fast headcount growth

YOU MAY NOT LIKE IT HERE IF...

• You're looking for a management role. This is a hands-on senior engineering role.


• You'd rather follow an established playbook. A lot of this is being set up for the first time, and you'll be the one defining how it works.


• You prefer to fix requests one at a time rather than remove the reasons they come in. We measure success by how much of the queue disappears.


• Shifting priorities frustrate you. We're a growing company and the team's focus will change as we scale.

A TYPICAL INTERVIEW PROCESS

• An initial intro call with a Talent Partner


• An interview with the Hiring Manager


• Challenge Stage - Contextualised to the role


• A final, values-alignment interview

WHAT'S THE CULTURE LIKE AT PRIMER?

We're building a culture where people can do their best work and be proud of the impact they have. You'll be working with people who are mission-driven, smart, and reflective, and who are genuinely invested in building exceptional products and delivering success for our merchants.

We work remotely, and have done since day one. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships through great remote working practices and thoughtfully designed face-to-face time, …