Senior Engineer - Infrastructure

myhrhome; West Valley City (UT); Vor Ort; USD 120.000 - 160.000; Vollzeit

Zusammenfassung

OneMain Financial is seeking an experienced Platform Engineer to own and improve production operations for OneMain Auto, including incident response, automation, and cross-team collaboration. You will support Windows/IIS/SQL Server on Azure IaaS, drive observability, and participate in on-call rotations.

The role emphasizes advanced troubleshooting, root-cause analysis, and modernization of hosting components to ensure high availability of critical auto applications.

Qualifikationen

• 5+ years in production operations, site reliability engineering, or a related role.

Aufgaben

• Provide advanced Level 3 production support for OneMain Auto applications and supporting components.
• Troubleshoot complex issues across Windows Server, IIS, SQL Server, Azure IaaS, authentication, connectivity, and dependent services.
• Build, configure, maintain, and improve operating components used by OneMain Auto applications within enterprise standards.
• Serve as Level 4 escalation point for external partners and coordinate investigations through resolution.
• Perform root cause analysis and implement corrective actions to improve long-term reliability.
• Collaborate with incident response teams as the technical SME for supported systems.
• Improve observability with monitoring, logging, alerts, and telemetry.
• Identify and reduce toil through PowerShell and automation.
• Support deployments, patching, and production readiness for OneMain Auto systems.
• Maintain knowledge of network dependencies and cloud networking; coordinate with network teams as needed.
• Collaborate across application development, network, database, security, IAM, platform, cloud, and enterprise operations teams.
• Participate in an on-call rotation for production systems.
• Develop reusable configurations, scripts, and tooling to improve consistency and reliability.
• Contribute to standardization and infrastructure-as-code practices for repeatable provisioning.

Kenntnisse

PowerShell

Troubleshooting

Communication

Automation

Tools

Windows Server

IIS

SQL Server

Azure IaaS

Terraform

Bicep

ARM templates

Docker

Kubernetes

AKS

Jobbeschreibung

Key Responsibilities

• Provide advanced Level 3 production support for business-critical OneMain Auto applications and supporting technology components.
• Troubleshoot complex application-hosting and system issues across Windows Server, IIS, SQL Server, Azure IaaS, authentication, connectivity, and dependent services.
• Build, configure, maintain, and improve the operating components used by OneMain Auto applications within approved enterprise standards.
• Serve as the Level 4 technical escalation point for external partners, vendors, and third-party service providers; coordinate complex technical investigations through resolution.
• Perform root cause analysis and implement corrective and preventive actions that improve long-term reliability and reduce recurring production issues.
• Partner with OneMain incident response teams as the technical subject matter expert for the supported systems without owning incident command or coordination.
• Improve observability through monitoring, logging, alerting, health checks, and operational telemetry.
• Identify and reduce operational toil through PowerShell and other approved automation methods.
• Support deployments, configuration changes, patching, maintenance activities, and production readiness for OneMain Auto systems.
• Maintain strong working knowledge of network dependencies and cloud networking concepts and coordinate with dedicated network teams when changes or troubleshooting are required.
• Collaborate across application development, network, database, security, IAM, platform, cloud, and enterprise operations teams.
• Participate in an on-call rotation supporting production systems.

Targeted Platform Engineering Responsibilities

• Develop reusable configurations, scripts, deployment patterns, and operational tooling that improve consistency and reliability.
• Contribute to standardization efforts that reduce configuration drift across environments.
• Support Infrastructure as Code practices where appropriate for repeatable provisioning and configuration.
• Contribute to modernization initiatives, including migration of suitable workloads toward containerized or managed runtime platforms.
• Partner with platform engineering teams to improve the operability, resilience, and lifecycle management of OneMain Auto workloads.

Required Qualifications

• 5+ years of experience in production operations, site reliability engineering, systems/application support, or a closely related technical role.
• Strong hands-on experience supporting Windows Server in production environments.
• Strong working knowledge of IIS administration, configuration, troubleshooting, and application hosting.
• Working knowledge of Microsoft SQL Server from a production support and application operations perspective.
• Strong PowerShell scripting and automation skills.
• Experience supporting Microsoft Azure environments with an emphasis on IaaS workloads.
• Strong understanding of network fundamentals, DNS, routing, firewalls, load balancing, TLS/certificates, and cloud connectivity sufficient to troubleshoot cross-system dependencies.
• Demonstrated ability to perform advanced troubleshooting and root cause analysis across complex, multi-tier systems.
• Experience working with external vendors or technology partners on high-severity technical escalations.
• Ability to coordinate work across multiple enterprise technology teams in a cloud-first environment.

Preferred Qualifications

• Experience with Infrastructure as Code tools such as Terraform, Bicep, ARM templates, or equivalent.
• Experience with containerization technologies such as Docker, Kubernetes, or Azure Kubernetes Service (AKS).
• Exposure to SRE practices such as service level indicators (SLIs), service level objectives (SLOs), error budgets, and toil reduction.
• Experience with CI/CD pipelines and production deployment automation.
• Experience supporting financial services or other regulated production environments.
• Relevant Microsoft Azure certifications.

Core Competencies

• Production ownership and reliability mindset.
• Advanced systems-level troubleshooting and analytical thinking.
• Strong technical communication with internal teams, vendors, and external partners.
• Automation-first approach to repetitive operational work.
• Ability to operate effectively in high-availability, business-critical environments.
• Strong cross-team coordination and accountability.

Business Focus

This position supports OneMain Auto within OMFS Tech Ops & Eng Mgmt. The primary objective is to maintain reliable production operations while modernizing the application-hosting components and operational practices that support OneMain Auto systems.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and re