Senior Engineer, Field Services

Entegris; Phoenix (AZ); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Generous 401(K) with employer match

Excellent health insurance

Flexible work schedule

PTO / paid holidays

Education assistance

Job summary

Entegris, Inc. is seeking a Senior Engineer, Field Services in the Phoenix area to support customers across AZ and beyond. The role requires on-site work, frequent travel, and hands-on maintenance of precursor delivery systems.

You will collaborate with Engineering, Product Management and Field Service teams to diagnose issues, implement improvements, and deliver timely customer solutions on complex equipment.

Qualifications

• 5+ years of field service or related technical experience supporting semiconductor capital equipment or process delivery systems.
• Hands-on troubleshooting of semiconductor equipment in customer environments.
• Strong written and verbal communication; able to communicate across cross-functional teams.

Responsibilities

• Install, commission, qualify, troubleshoot, repair and maintain delivery systems.
• Provide hands-on technical support for various precursor delivery equipment and systems.
• Lead field investigations and resolve equipment, reliability, and process issues.
• Document field activities and communicate findings to customers and teams.
• Travel and on-site support during installations, escalations and major projects.

Skills

Field service

Troubleshooting

Semiconductor equipment

Technical communication

Travel readiness

Education

Bachelor's degree in engineering

Job description

Senior Engineer, Field Services

Job Description: The Role Entegris is currently seeking a Senior Engineer, Field Service to join our Field Service Engineering team, based in Phoenix, Arizona. Based in the Phoenix metropolitan area , this position will serve as a primary technical resource supporting customers across Arizona, California, and other strategic locations as required. A significant portion of the role will involve frequent travel and extended onsite assignments supporting customers in the San Francisco Bay Area, particularly Fremont, California , as well as other customer locations.

What You’ll Do

• Install, commission, qualify, troubleshoot, repair, and maintain Entegris solid and liquid precursor delivery systems.
• Provide hands-on technical support for:Solid precursor delivery cabinetsLiquid precursor delivery systemsBulk delivery platformsHeated delivery systems and thermal-management equipmentHigh-purity fluid-handling and distribution systems.
• Lead field investigations and support timely resolution of equipment, reliability, and process-related issues.
• Support canister, ampoule, and chemical-container change activities as required.
• Perform preventive maintenance, upgrades, field retrofits, and approved system modifications.
• Serve as a primary onsite technical resource during installations, escalations, qualification activities, and customer recovery efforts.
• Document field activities, troubleshooting results, corrective actions, and relevant technical observations in accordance with Entegris procedures.
• Partner with Engineering, Sustaining Engineering, Product Management, Field Service, and other cross-functional teams to communicate field observations and support product and reliability improvements.
• Provide clear and timely technical communication to customers and internal stakeholders regarding issue status, findings, actions, and next steps.
• Participate in an on-call support rotation and respond to critical customer events as required.

This position requires extensive travel to support customer operations, projects, and business growth initiatives.

Home base:

Phoenix metropolitan area, ArizonaFrequent travel throughout Arizona, California, and other customer locations as requiredRegular travel to support customers in the San Francisco Bay Area, including Fremont, CaliforniaExtended, multi-day onsite assignments may be required during installations, customer escalations, qualification activities, and major projects

What We Seek

• Bachelor's degree in mechanical engineering, Chemical Engineering, Electrical Engineering, or a related engineering or technical discipline ; preferred not required.
• 5+ years of field service, field engineering, equipment engineering, or related technical experience supporting semiconductor capital equipment or process delivery systems.
• Demonstrated hands-on experience troubleshooting and servicing semiconductor equipment within customer manufacturing environments.
• Experience with ALD, CVD, EPI, diffusion, etch, or other semiconductor process applications is preferred.
• Experience with semiconductor precursor, chemical, gas, or high-purity fluid delivery equipment is strongly preferred.
• Practical, solutions-oriented approach with the ability to diagnose and resolve equipment issues directly on the production floor.
• Ability to work independently, prioritize competing customer needs, and exercise sound technical judgment in time-sensitive situations.
• Strong written and verbal communication skills, with the ability to communicate complex technical concepts clearly to customers and cross-functional teams.
• Professional proficiency in English sufficient for customer communication, technical documentation, reporting, and collaboration with global teams.
• Ability and willingness to travel 80% or moreAbility to work flexible schedules, including occasional evenings, weekends, and off-hours support during critical customer events

Why Work at Entegris

Lead. Inspire. Innovate. Define Your Future.Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

What We Offer

• Generous 401(K) plan with an impressive employer match
• Excellent health, dental and vision insurance packages to fit your needs
• Flexible work schedule and 11 paid holidays a year
• Paid time off (PTO) policy that empowers you to take the time you need to recharge
• Education assistance to support your learning journey
• Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.