Senior Engineer, Device Hardware & Fleet

T-MOBILE USA, Inc.; Bethesda (MD); On-site; USD 108,000 - 194,700; Full time

Benefits offered by this job

Annual bonus

401(k)

Health insurance

Job summary

T-MOBILE USA, Inc. is seeking a Senior Engineer, Device Hardware & Fleet Platform to ensure the reliability and performance of a fleet of Android devices. This role includes troubleshooting, hardware engineering, and implementing MDM solutions to optimize device monitoring and diagnostics.

The ideal candidate will have a Bachelor's Degree and extensive experience with Android devices, including troubleshooting and managing device quality in production environments. A variety of benefits, including stock options and health insurance, are offered to employees.

Qualifications

• Bachelor's Degree plus 3 years related work experience or advanced degree with 1 year experience.
• 4-7 years experience in hardware engineering and Android-based devices.
• Experience troubleshooting hardware issues in production environments.

Responsibilities

• Own end-to-end hardware performance and reliability of Android device fleet.
• Lead root cause analysis for field issues.
• Evaluate and implement MDM/EMM solutions.

Skills

Hardware Troubleshooting & Diagnostics

Android Device Ecosystem

Android Certification & Compliance

Device Management Platforms (MDM/EMM)

Fleet Reliability Engineering

Education

Bachelor's Degree in Computer Engineering or related field

Tools

MDM/EMM platforms (Esper, AirWatch, Intune)

Job description

Job Overview

At T‑Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches.

The Senior Engineer, Device Hardware & Fleet Platform is responsible for ensuring reliability, performance, and scalability of a large, distributed fleet of Android devices deployed in Rideshare environments. This role combines hardware engineering, device troubleshooting, and fleet reliability ownership to maintain high uptime across 200K+ devices. The engineer partners with software, device management, and operations teams to diagnose issues, improve hardware standards, and optimize device performance in real‑world conditions.

This role also owns evaluation and implementation of enterprise device management (MDM/EMM) solutions to enable remote diagnostics, improve update reliability, and scale device operations. The position requires strong technical judgment, cross‑functional collaboration, and ownership of device platform strategy.

Job Responsibilities

• Own end‑to‑end hardware performance and reliability of Android device fleet, including monitoring, diagnostics, and issue resolution.
• Lead hardware troubleshooting and root cause analysis for field issues (battery, thermal, display, connectivity, power).
• Evaluate, implement, and optimize enterprise MDM/EMM solutions (e.g., Esper) to improve remote access, observability, and OTA update reliability.
• Define and validate hardware standards and specifications for new device models; conduct benchmarking and certification.
• Partner with Android software, backend, and device management teams to resolve hardware‑software integration issues.
• Manage vendor relationships (OEMs, hardware suppliers, MDM providers), including evaluation, escalation, and performance management.
• Evaluate tradeoffs between GMS‑certified and non‑GMS devices, including impact on application compatibility, update delivery, operational complexity, and total cost of ownership.
• Drive hardware lifecycle strategy including procurement guidance, failure tracking, replacement strategy, and end‑of‑life planning.
• Review and validate compatibility of ancillary equipment (e.g., charging systems, mounts, cables) to ensure reliable device operation in field environments.

Education and Work Experience

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required).
• Acceptable areas of study include Computer Engineering, Electrical Engineering, or related field (Preferred).
• 4‑7 years experience in hardware engineering, device reliability, IoT/edge systems, and Android‑based devices (tablets, phones, embedded systems) (Required).
• 4‑7 years experience hands‑on troubleshooting hardware issues in production environments (battery, thermal, connectivity, etc.) (Required).
• 4‑7 years experience with Google Mobile Services (GMS) certification requirements and Android device compliance (CTS, GTS, VTS) (Required).
• 4‑7 years experience with MDM/EMM platforms (e.g., Esper, AirWatch, Intune) including device control and OTA updates (Required).
• 4‑7 years experience working with external hardware vendors/OEMs and managing device quality (Required).

Knowledge, Skills and Abilities

• Hardware Troubleshooting & Diagnostics: Deep expertise diagnosing hardware issues across power, battery, thermals, display, and connectivity.
• Android Device Ecosystem: Understanding of Android OS, firmware, drivers, and hardware‑software interaction.
• Android Certification & Compliance: Understanding of GMS certification processes (CTS, GTS), Play Services dependencies, and implications of non‑GMS devices on functionality, updates, and scalability.
• Device Management Platforms (MDM/EMM): Experience implementing and managing enterprise device platforms, including remote access and OTA orchestration.
• Fleet Reliability Engineering: Ability to analyze telemetry, identify failure trends, and improve uptime across large, distributed fleets.

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

Travel Required: No.

DOT Regulated

DOT Regulated Position: No. Safety Sensitive Position: No.

Base Pay Range

$108,000 - $194,700. Corporate Bonus Target: 15%. The pay range above is the general base pay range for a successful candidate in the role. The actual pay will vary within this range based on location, qualifications, and experience.

Benefits

At T‑Mobile, employees in regular, non‑temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most corporate employees are eligible for a year‑end bonus based on company and/or individual performance. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, please visit the career page.

Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (~4 weeks for new full‑time employees and ~2.5 weeks for new part‑time employees annually), paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. More details at www.t‑mobilebenefits.com.

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Individual with a disability who requires reasonable accommodation at any point in the application or interview process can contact [e-mail] or call 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.