Senior Engineer, Application Tech Support

KPMG US; Montvale (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading company in audit, tax and advisory services seeks a Senior Engineer for Application Tech Support in Montvale. This role involves providing technical support, troubleshooting application issues, and collaborating with developers to enhance application performance. Ideal candidates will possess experience in large-scale enterprise applications and a strong technical background.

Benefits

Medical and dental plans

Vision coverage

401(k) plans

Personal Time Off

Qualifications

• Minimum five years of experience in application support or technical operations.
• Hands-on experience in log analysis and debugging tools.
• Strong understanding of cloud platforms and application hosting.

Responsibilities

• Provide technical support and troubleshoot application issues.
• Collaborate with developers for performance and integration improvements.
• Monitor system health and identify potential issues before they impact users.

Skills

C#

.NET

JavaScript frameworks

SQL Server

PowerShell

Python

Log analysis

Debugging tools

Education

Bachelor's degree

Tools

AppInsights

Splunk

Grafana

Kibana

Selenium

JMeter

Azure DevOps

GitHub Actions

Job description

Senior Engineer, Application Tech Support

Join to apply for the Senior Engineer, Application Tech Support role at KPMG US

Senior Engineer, Application Tech Support

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Join to apply for the Senior Engineer, Application Tech Support role at KPMG US

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking an Application Technical Support Analyst to join our Ignition Tax Products organization.

Responsibilities:

• Provide technical support and troubleshooting for application issues, working closely with software engineers and program managers
• Investigate and resolve incidents related to application performance, integration, and data discrepancies while analyzing logs, monitor system health, and identify potential issues before they impact users
• Collaborate with developers to understand application usage, review technical designs, and recommend improvements and support incident management, root cause analysis (RCA), and post-mortem reviews for critical application failures
• Work with infrastructure teams to optimize system configurations, deployments, and performance tuning
• Ensure adherence to security policies, compliance requirements, and best practices in application support
  
  

Qualifications:

• Minimum five years of recent experience in application support, troubleshooting, or technical operations for large-scale enterprise applications
• Bachelor's degree from an accredited college or university
• Proficiency in C#, .NET, JavaScript frameworks, SQL Server, and scripting languages such as PowerShell, Python
• Hands-on experience with log analysis, debugging tools, and monitoring solutions such as AppInsights, Splunk, Grafana, and Kibana; Selenium, JMeter, or other testing tools for diagnosing performance issues
• Experience with Continuous Integration/ Continuous Deployment/Delivery (CI/CD) pipelines and deployment tools like Azure DevOps, TeamCity, Octopus, or GitHub Actions
• Strong understanding of cloud platforms (Microsoft Azure preferred), including application hosting and troubleshooting cloud-based services, as well as knowledge of networking concepts, authentication mechanisms (OAuth, SAML), and API integrations
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
  
  

KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at “Benefits & How We Work”.

Follow this link to obtain salary ranges by city outside of CA:

https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6718_9_25

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

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