Senior Engagement Manager

Network to Code; Northern (KY); Remote; USD 120,000 - 190,000; Full time

Job summary

Network to Code is hiring a Senior Engagement Manager to lead large client engagements and drive Agile transformation across cross-functional teams. You will partner with Architects, Managing Consultants, and Network Automation Engineers to deliver outcomes that align with client goals.

You will coordinate project activities, manage stakeholder expectations, and communicate progress with executive leadership.

Qualifications

• Minimum 5 years of experience managing customer-facing projects.
• Experience leading cross-functional teams including developers, architects, and clients.
• Strong presentation, listening and written communication skills.
• Familiarity with Jira and software development lifecycle.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Lead key client engagements and Agile coaching for large clients.
• Coordinate, track, and communicate project efforts aligned with Agile principles.
• Measure client satisfaction and health of initiatives; remediate issues with project teams.
• Own project delivery, staffing, and escalation management for Network to Code engagements.
• Deliver executive summaries of project accomplishments, risks, and dependencies.
• Identify risks/dependencies and drive timely decisions to keep programs on track.

Skills

Engagement management

Project management

Agile practices

Communication

Leadership

Stakeholder management

Presentation skills

Team coordination

Remote work

Jira

Tools

Jira

Job description

Find your place at NTC to help transform the industry through network automation.

We welcome all to apply to join our team! At the heart of it, no matter your position, you need to be results-driven, people-focused, a creative problem solver, and love to do it differently and collaboratively.

At the core of our vision, it starts with our people. Our team is made up of individuals from around the world with different backgrounds, experiences, and perspectives to come together in support of transforming the way our client’s networks are deployed and managed daily. Come join an environment where awesome people love what they do and where they do it, and you are able to make a real impact towards the future of Network to Code & Network Automation in real-time.

We encourage you to keep your mind sharp, grow as an individual and continually evolve your skills. We invest in you by understanding your career goals, helping you design that roadmap to get there, and encouraging involvement outside your role because we recognize that your talent will be the driving force of continuous innovation.

Your Health

Now more than ever, you need to feel secure that you are protected, so your health is first in line. We offer a great selection of benefit coverage from Medical to Financial Advisement to you, your partner, and/or your dependents. You may also enjoy a yoga zoom session, learn about what a healthy office space is, or participate in one of our employee fitness Slack channels!

Your Life

We know work and living are simply different today. We knew this when we started in 2014. You can enjoy working fully remote, our zoom Dojos for an open office experience, flexible PTO for those much-needed reset moments, enjoy parental leave when a little one comes into your life, or schedule that overdue routine appointment.

What You Bring

You Want A Career Experience, Not Just A Job

You are looking to build and perfect your skills in a supportive environment. You have true pride in what you do and where you’re going and how you’re growing

You’re Constantly Curious

You’re truly engaged in what we’re doing and why. You ask questions about your work to gain a deeper understanding and you seek feedback on your performance.

You Care About The Bigger Picture

You have a true passion for joining a collaborative team that is transforming network automation with cutting-edge talent and want to be part of our vision for future growth and expansion.

We act as one team, united in our approach. Performing tasks accurately, efficiently and to tight deadlines, your future colleagues know they can rely on you at all times.

Network to Code is a network automation software company built by network engineers, for network engineers. Through our industry-leading Network Source of Truth and Automation platform, Nautobot, and expert services, we help some of the world’s largest and most complex enterprises build and operate smarter, more automated networks.

What sets us apart is our people—a collaborative team of innovators, engineers, and lifelong learners who enjoy solving complex challenges, sharing knowledge, and shaping what’s next. Our work is grounded in real customer needs, and the insights we gain in the field directly influence the technology we build.

Recognized as an Inc. Best Workplace, an Inc. 5000 company, and a leader in network automation and NetDevOps by Gartner, Network to Code is a place where talented people can do meaningful work and make a visible impact. Join us and help shape the future of network automation.

IMPACT OF THIS_ROLE:
Senior Engagement managers utilize their deep and broad skillset to lead key client engagements (along with NTC’s Managing Consultants) through to successful outcomes. As applicable, they are accountable for Agile coaching and transformation along project execution via the appropriate Agile methodology. This includes developing and executing strategies to enable clients to achieve the anticipated business outcomes expected from network automation. The Senior Engagement manager will collaborate and coordinate activity with the Network to Code project execution team. They will build high trust relationships with client teams, especially at the key stakeholder and leadership level; this role reports to the PMO Manager.

A DAY IN THE LIFE:

• Perform Agile Coaching and champion Agile Transformation at/with our largest clients.
• Responsible for coordinating, tracking and communicating project related efforts in alignment with established processes and best practice - in alignment with Agile principles. A project team typically consists of an Engagement Manager(s), Architect(s), Managing Consultants, Network Automation Engineers, and/or Learning and Development Instructors
• Continually measure and monitor client satisfaction and health of the initiatives. Proactively identify issues and coordinate with project teams to remediate issues as they are identified
• Responsible project owner, managing all internal Network to Code aspects of successful delivery. Manage Network to Code team communications, structure and staffing for various stages of the project, manage problems or challenges that may arise, and be the focal point for any and all escalations
• Deliver executive-level summary reports (verbal and written) of project accomplishments, active work efforts, forward-looking risks and blockers, external dependencies, etc. that are informative for client management and clearly communicate tasks that may require their intervention, all in a clear and concise format without burying them in excessive detail
• Proactively and constructively surface and facilitate discussions and decisions on sensitive topics and driving through resolution, including:
• Identifying, communicating, and managing dependencies within and across teams
• Identifying risk, anticipating consequences, and proactively considering contingency plans
• Removing impediments preventing project progress
• Mediating through conflicts
• Helping to facilitate quick decision making
• Prioritize tasks and workload, determine trade-offs of scope/budget/calendar
• Identify process and delivery gaps, and work constructively with NTC teams to own and solve these problems

WHAT YOU BRING:

• Strong engagement/project management skills including: conceptualization; analysis; driving alignment; planning resources; managing milestones and objectives, and Agile practices
• A natural organizer, able to bring structure to chaos, promotes reusability and efficiency
• A motivated self-starter, independently overcomes obstacles to realize stated objectives
• Demonstrated ability to coordinate simultaneous projects, to organize a diverse set of team members from developers, engineers, and clients
• Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment. Ability to multitask, prioritize and coordinate activities to meet multiple, agile deadlines, and works well under pressure
• Ability to work remote and independently

WHAT YOU HAVE:

• Minimum 5 years of experience managing customer-facing projects projects
• A track record of facilitating successful outcomes by developing teams that work well together
• Experience standing ground against resistance while maintaining a constructive, professional and positive attitude through challenging circumstances
• Maintain and demonstrate high situational awareness across all assigned projects; you use your strong sense of foresight to identify, plan for and resolve delivery dependencies and risks
• A natural inclination for taking initiative to organize and align teams for focused delivery; Entrepreneurial minded and driven self-starter with extensive experience in an agile/adaptable environment
• Strong presenting, listening and comprehension skills
• Strong verbal, written communication and documentation skills
• Familiarity with Jira and software development lifecycle
• Relevant experience in working for (or with) a start-up preferred, not required
• Candidates must be authorized to work in the United States for any employer without sponsorship

LOCATION OF THIS ROLE:
Anywhere in US

WHY US:
Our teams are led by some of the brightest minds in network automation, but we don't just lead; we mentor, collaborate, and learn from each other every step of the way. With a global presence, we leverage technology to foster close-knit relationships, no matter where in the world we are. Virtual team events and happy hours keep us connected and inspired.

But at the heart of it all, it's our people who make us who we are. Our culture is built on inclusivity, collaboration, and a shared vision for the future. We believe in the power of diversity and value every individual's unique perspective. Whether you're a seasoned pro or a rising star, if you're passionate about shaping the future of network automation, there's a place for you here.

Join us at Network to Code, where every voice is heard, every idea is valued, and every day brings new opportunities for growth and innovation. We're not just building networks; we're building a brighter future together.

Network to Code is proud to be an Equal Opportunity Employer dedicated to celebrating diversity and promoting a culture of inclusivity. We believe in equal opportunities for all employees and applicants irrespective of race, religion, gender identity, sexual orientation, age, disability, national origin, genetic information, veteran status, or any other characteristic protected by law. In addition to federal law requirements, Network to Code is committed to complying with applicable state and local laws governing nondiscrimination in employment.

At Network to Code, we focus on hiring individuals who demonstrate aligned talent, merit, experience, and the potential to contribute significantly to our business's success.

Our compensation packages are designed to be competitive and tailored to each employee's unique experience and qualifications. In addition to a base salary range, we offer discretionary bonuses, option grants, and a comprehensive benefits package. We believe in transparency and aim to ensure that our compensation structures reflect the value our employees bring to the organization and our customers.