Senior Engagement Director, Medical Communications

Klick; Philadelphia (Philadelphia County); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Inclusive recruitment process

Mentorship opportunities

Diverse team culture

Job summary

A leading healthcare communications firm in Philadelphia is seeking a Senior Engagement Director. This role involves leading client engagement strategies, managing cross-functional teams, and mentoring staff. The ideal candidate will have over 10 years of experience in medical communications with a strong grasp of healthcare and regulatory compliance. This position offers opportunities for innovation and impactful client solutions.

Qualifications

• 10+ years of experience in medical communications or healthcare marketing.
• Proven success in managing complex client engagements.
• Strong business acumen with ability to drive account growth.

Responsibilities

• Lead client engagement strategy and ensure projects are aligned.
• Build trusted client relationships and mentor teams.
• Oversee financial health of assigned accounts.

Skills

Medical communications experience

Client relationship management

Strategic thinking

Financial management

Education

BA/BS degree in Business, Science, or related field

Advanced degree preferred

Job description

Senior Engagement Director, Medical Communications

About Klick Health

Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. As Klick experiences exponential growth year-over-year, so do the people who help make it happen. We invest in talent early and often, to develop future leaders at all levels. We are recognized as a Top 10 Great Workplace, with multiple culture and innovation accolades. If you feel you’d be a good fit for this role, apply to start your career journey at Klick.

About Our Medical Craft

As the single largest medical team integrated across a single agency, the Medical team combines science, regulatory, medical strategy, medical communications, and value, access and reimbursement to uncover scientific truth. The team shapes the brand-building process early by forming scientific narratives and language used in labels, and by identifying where the brand fits in the buying process.

Job Details

We are looking for a Senior Engagement Director to join our Scientific Innovation and Medical Communications department. The Senior Engagement Director leads client engagement strategy, drives execution excellence, and shapes innovative solutions that advance client objectives. This role combines hands-on team and client management with strategic stewardship and guidance.

Responsibilities

• Lead client engagement strategy and cross-functional team delivery to ensure projects are on time, on budget, and aligned with strategy and regulatory/healthcare compliance requirements.
• Build trusted client relationships, mentor teams, and contribute to a culture of innovation, collaboration, and accountability.
• Balance strategic leadership with operational oversight, guiding internal teams and collaborating with medical communications leadership to support long-term growth.
• Partner with project management and internal stakeholders to ensure high-quality execution and measurable impact for client objectives.

Knowledge/Expertise

• Advanced understanding of commercial and medical affairs medical communications, with knowledge of pharmaceutical/healthcare regulations and compliance.
• Strong grasp of healthcare, technology, and digital innovation trends with the ability to translate insights into strategic opportunities.

Strategic Skills/Tools

• Exceptional presentation, written, and verbal communication skills.
• Ability to anticipate client needs and design solutions that align with scientific integrity and business objectives.
• Deep knowledge of client business drivers, competitive landscape, and broader industry dynamics.
• Demonstrated ability to bridge medical objectives with strategic recommendations that deliver value.

Client Relationships

• Serve as a senior partner to client stakeholders, leading key strategic discussions and planning sessions.
• Proactively build and strengthen trusted client relationships through insight, innovation, and value delivery.
• Represent Klick Health at conferences and events to ensure engagement and thought leadership visibility.
• Ensure all communications meet Klick Health standards and contribute to a positive client experience.

Business Development

• Lead the development of proposals, pitches, and strategic presentations for new and organic opportunities.
• Partner with medical communications senior leadership to identify new market opportunities and expand client portfolios.
• Contribute to shaping strategic offerings that differentiate Klick Health in the medical communications space.

Teamwork/Collaboration

• Lead, mentor, and inspire teams across Client Services and cross-functional groups to deliver innovative programs.
• Foster collaboration and a high-performance work environment across scientific, digital, creative, and regulatory disciplines.

Creativity/Innovation/Engagement

• Drive idea generation for brand planning, tactical innovation, and strategic program design.
• Identify and implement emerging best practices in medical communications, technology, and digital engagement.
• Encourage a culture of continuous innovation and creative problem-solving across teams.

Financial Accountability

• Oversee financial health of assigned accounts, including forecasting, budget management, and profitability.
• Ensure accurate and timely completion of timesheets, budgets, and expense reports.
• Support medical communications senior leadership in financial planning and growth strategies.

Years Of Experience/Degree

• 10+ years of experience in medical communications, healthcare communications, or life sciences marketing.
• Previous experience in a medical communications agency is required.
• Proven success in managing complex client engagements, multi-stakeholder programs, and cross-functional teams.
• Strong business acumen with demonstrated ability to drive account growth and financial performance.
• BA/BS degree in Business, Science, or related field required; advanced degree preferred.

Key Competencies

• Strategic Thinking & Vision
• Client Relationship Leadership
• Team Mentorship & Collaboration
• Innovation & Solution Design
• Financial Management & Accountability
• Strong Communication & Executive Presence

EEO and Accessibility

Klick uses an AI-powered tool as part of an automated hiring process to assess fit. The tool does not make final decisions or disqualify candidates. Hiring decisions are made by our team with human judgment and oversight. We are committed to fair and transparent hiring practices. If you have questions or accessibility needs, please contact us.

We encourage applicants from diverse backgrounds and are committed to an inclusive recruitment process. If you require accommodation, please contact [e-mail].

Location and referrals: Philadelphia, PA; referral notices may apply.