Senior End User Support Specialist (Fully Remote)

Partner Company; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Partner Company in the United States seeks an IT support professional to deliver advanced end-user support, resolving requests at first contact or within set timelines, and to act as the main escalation point for Tier I and II technicians. The role includes managing video conferencing systems and supporting diverse operating systems.

You will also contribute to cybersecurity projects and knowledge management, coordinating with teams to uphold service quality and security standards across the

Responsibilities

• Deliver advanced end-user support, resolving service requests and incidents at first contact or within established timelines.
• Serve as primary escalation point for Tier I and II technicians, investigating and addressing complex hardware, software, and virtual desktop issues.
• Manage video conferencing systems, support multiple operating systems, and contribute to cybersecurity projects and knowledge management.

Job description

• Deliver advanced end-user support, resolving service requests and incidents at first contact or within established timelines.
• Serve as primary escalation point for Tier I and II technicians, investigating and addressing complex hardware, software, and virtual desktop issues.
• Manage video conferencing systems, support multiple operating systems, and contribute to cybersecurity projects and knowledge management.