Senior Encounter Data & State Submissions Manager

4062 Aetna Resources, LLC; Homer City (Indiana County); On-site; USD 60,300 - 132,600; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Manager, Encounter Data & State Submission Operations to lead end-to-end submissions of encounter and claims data to state agencies, with deep knowledge of healthcare claims processing, the 837 standard, and state-specific rules.

You will partner with Claims, IT, Compliance, Operations and external vendors to ensure accuracy, timeliness and data quality, while supporting audits and regulatory reviews across multiple states.

Qualifications

• Minimum of 5 years of experience in healthcare claims operations, including medical claims processing and/or Medicare and Medicaid lines of business.
• At least 2 years of experience overseeing secure data transmission utilizing SFTP and other file transfer technologies, with responsibility for monitoring, troubleshooting, and ensuring data integrity.
• 3+ years of experience in data management, including data validation, reconciliation, reporting, and issue resolution.
• 3+ years of leadership experience with demonstrated success managing workflows and leading, developing, and supporting teams within a healthcare operations environment.

Responsibilities

• Serve as the subject matter expert for state-specific encounter data submission requirements and maintain comprehensive documentation of all applicable regulations and processes.
• Lead the end-to-end management of encounter submissions, ensuring compliance with state and regulatory requirements.
• Partner with technical teams and vendors to implement, monitor, and maintain processes that support accurate encounter data reporting and submissions.
• Oversee 837 file transmission processes, ensuring files are submitted accurately, timely, and in accordance with state specifications.
• Manage state response files, reconciliation activities, and error reporting to ensure all submitted transactions are accounted for and resolved.
• Establish and maintain reporting, monitoring, and tracking processes for encounter submission performance, acceptance rates, and error trends.
• Drive root cause analysis and coordinate corrective actions to resolve encounter submission errors and improve data quality.
• Develop, document, and enhance operational processes related to encounter data management and state reporting.
• Collaborate with cross-functional teams including Claims, IT, Compliance, Operations, Risk Adjustment, and vendor partners to ensure alignment and successful execution of encounter submission objectives.
• Support audits, regulatory reviews, and internal compliance initiatives related to encounter data submissions.
• Monitor changes in state and federal requirements and lead implementation efforts to maintain ongoing compliance.

Skills

Healthcare claims operations

SFTP data transfers

Data management

Leadership

Regulatory compliance

Education

Bachelor's degree

Tools

837 encounter submissions

File transfer technologies

Job description

CVS Health is seeking a Manager, Encounter Data & State Submission Operations to lead end-to-end submissions of encounter and claims data to state agencies, with deep knowledge of healthcare claims processing, the 837 standard, and state-specific rules.

You will partner with Claims, IT, Compliance, Operations and external vendors to ensure accuracy, timeliness and data quality, while supporting audits and regulatory reviews across multiple states.