Senior Encompass Consultant (LOS)

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Intercontinental Exchange, Inc. seeks a Professional Services Consultant for ICE Mortgage Technology in Jacksonville, FL to drive adoption, optimization, and deployment of our solutions. You will design, build, and deliver solutions for customers' critical functions and develop business requirements and configurations.

You will work with best practices, manage risks, and advocate enhancements to maximize solution use. Travel up to 50% is expected as part of delivering client services.

Qualifications

• Mortgage Banking or Financial Services technology experience required.
• Project management skills including status reporting, project documentation, issue resolution, time management and project communication required.
• Encompass experience required.
• Encompass Administration experience preferred.
• Implementation of enterprise software experience preferred.
• Strong Microsoft Office Solutions preferred.

Responsibilities

• Design, build and deliver solutions for customer’s critical business functions.
• Adhere to and promote best practices and design guidelines.
• Utilize ICE Mortgage Technology’s solutions automation to streamline customer processes.
• Identify project issues and risks, then present alternatives and solutions to resolve them.
• Recommend features and improvements to optimize and increase the use of ICE Mortgage Technology solutions.
• Maintain relevant expertise in the mortgage industry.
• Up to 50% travel availability.

Skills

Project Management

Mortgage industry knowledge

Client communication

Problem solving

Tools

Encompass

Encompass Administration

Microsoft Office

Job description

Job Description

Job Purpose

The ICE Mortgage Technology’s Professional Services Consultant will be responsible for driving the adoption, optimization, and deployment of our solutions. Using their expertise and the organization’s best practices, the consultant will aid in the design, building, and delivery of the solution. The consultant will also assist in developing business requirements, specifications, process flows, application design, and configuration, along with testing and deployment.

Responsibilities

• Design, build and deliver solutions for customer’s critical business functions
• Adhere to and promote best practices and design guidelines
• Utilize ICE Mortgage Technology’s solutions automation to streamline customer processes
• Identify project issues and risks, then present alternatives and solutions to resolve them
• Recommend features and improvements to optimize and increase the use of ICE Mortgage Technology solutions
• Maintain relevant expertise in the mortgage industry
• Up to 50% travel availability

Knowledge and Experience

• Mortgage Banking or Financial Services Technology experience required
• Project Management skills, including status reporting, project documentation, issue resolution, time management and project communication required
• Encompass experience required
• Encompass Administration experience preferred
• Implementation of enterprise software experience preferred
• Strong Microsoft Office Solutions preferred

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.