Senior Effectiveness Operations Manager

CAI Cox Automotive Corp Svcs., LLC; Minnesota; Hybrid; USD 112,000 - 186,000; Full time

Benefits offered by this job

Vacation with pay

Seven paid holidays

Wellness time off

Bereavement leave

Leave to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

CAI Cox Automotive Corp Svcs., LLC seeks a Senior Effectiveness Operations Manager to program-manage enterprise initiatives and coordinate cross-functional teams across large-scale sales events like CASS and NADA.

You will provide day-to-day support, tracking, and reporting analytics to keep programs on schedule and within budget, partnering with Market Readiness & Sales Insights and other ST&E teams.

Qualifications

• Bachelor’s degree in a related discipline and 8 years experience in program or project management with cross-functional initiatives.
• Master’s/PhD combinations or longer experience may substitute as described in the posting.
• Certification in PMP, PgMP, Agile, or similar program management credential.

Responsibilities

• Manage day-to-day Market Readiness GTM portfolio coordination with timelines and milestones.
• Coordinate cross-functional planning for large-scale sales events (CASS, NADA).
• Compile and deliver enterprise readiness and reporting with AI/automation support.

Skills

Enterprise program management tooling

Data and reporting fluency

AI and automation usage

Cross-functional coordination

Event/program coordination

Education

Bachelor’s degree in related field

PMP / PgMP / Agile certification

Tools

Smartsheet

Job description

Compensation

Compensation includes a base salary in the range of $111,500.00 - $185,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Travel % Yes, 25% of the time

Work Shift Day

Job Description

The Senior Effectiveness Operations Manager reports to the Director, Market Readiness & Sales Insights and owns the program coordination layer behind the team's enterprise initiatives. This role program-manages the overarching, multi-capability enterprise programs — sequencing, tracking, and reporting logistics that keep complex, cross-team initiatives on schedule and on budget — and runs the cross-functional program coordination for large-scale sales events such as CASS and NADA, partnering closely with the Market Readiness & Sales Insights team, the other ST&E functional teams, and cross-functional partners across the enterprise — and, for large-scale events, coordinating across Events, Content, Production, Comms, and other boundary partners. The role provides the operational backbone and data support that let the Sales Training & Effectiveness (ST&E) Leaders and functional leads focus on strategy and delivery. It executes against capacity-planning inputs and priorities set above it and surfaces the tracking, status, and reporting that inform planning decisions. This individual supports sales teams across Cox Automotive.

Market Readiness Program Support Provides day-to-day project management across the Market Readiness GTM portfolio (e.g., Deal Central, F&I Intelligence, DMS+, AMD Elite, NADA) tracking timelines, milestones, dependencies, and deliverables from kickoff to launch. Provides backup coverage across active programs in the portfolio, stepping in when the responsible program owners are at capacity or unavailable. Tracks deliverables and milestones to completion and escalates risks, blockers, and constraints to the responsible program owners and the Director. Maintains accurate, up-to-date program documentation to protect continuity as programs transition or change ownership.

Program / Project Coordination Coordinates execution of active multi-capability enterprise initiatives — including NADA Seller Readiness, SHIFT rollout logistics, SolidRoad adoption tracking, and other enterprise readiness programs. Program-manages CASS and other large-scale sales events (e.g., NADA): owns and maintains the project plan, runs the cross-functional planning cadence across Events, Content, Production, Comms, and other boundary partners, tracks content and training-track readiness, and serves as the escalation point for timeline and scope conflicts. Contributes to post-event analysis and planning — survey design, feedback synthesis, and post-mortem facilitation, to inform the following year's event cycle. Schedules and hosts project/team coordination meetings; tracks progress and surfaces bottlenecks, risks, and cross-functional trade-offs to the Director for resolution and escalation. Executes against capacity-planning inputs and timelines set by the Director; flags conflicts and constraints rather than setting cross-functional priorities independently. Leads project initiation and post-project review coordination.

Reporting Support Compiles and maintains standard and ad hoc reports requested by the Director and functional leads. Prepares the data inputs used for enterprise-level effectiveness reporting. Generates and manages recurring and custom report requests in support of program tracking. Applies AI and automation tools to streamline coordination, tracking, and reporting — reducing manual effort in status reporting, scheduling, and data compilation — and continuously looks for opportunities to work more efficiently as new tools become available.

Minimum Qualifications

• Bachelor’s degree in a related discipline and 8 years experience of program or project management experience, including complex, cross-functional enterprise initiatives with multiple stakeholders and competing timelines. The right candidate could also have a different combination, such as a master’s degree and 6 years experience; a Ph.D. and 3 years experience in a related field; or 12 years experience of program or project management experience, including complex, cross-functional enterprise initiatives with multiple stakeholders and competing timelines.
• Proven mastery of enterprise project/program management tooling (e.g., project-planning, work-management, and dashboarding platforms such as Smartsheet), with the ability to stand up and maintain a program of record that leadership relies on.
• Advanced data and reporting fluency — able to structure, synthesize, and visualize program and capacity data into decision-ready reporting for senior stakeholders.
• Demonstrated use of AI and automation tools to streamline coordination, reporting, and program management work, with a curious, adaptive mindset toward adopting new technology.
• Strong cross-functional coordination skills, including managing handoffs and dependencies across the Market Readiness & Sales Insights team, other ST&E functional teams, and boundary partners.
• Experience program-managing large-scale events or multi-workstream initiatives end to end — planning cadence, readiness tracking, risk and escalation management, and post-event analysis.
• PMP, PgMP, Agile, or similar project/program management certification.
• Ability to communicate effectively to all levels of the organization, including surfacing risks and trade-offs clearly to senior leadership.
• Self-motivated and self-directed, with strong organizational follow-through and the ability to manage shifting priorities with minimal supervision.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.