Senior Education Impact Analyst - IC3 (EDUIMP - Education Impact)

Vista Equity Partners Management, LLC; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading educational software company is seeking a Senior Education Impact Analyst to enhance customer engagement and satisfaction in K-12 education. The role requires extensive experience in administration and technology, alongside strong communication skills and a bachelor’s degree. Successful candidates will drive customer relationships and support successful adoption of PowerSchool solutions. This position also offers opportunities for travel and independent work.

Qualifications

• Minimum 7 years’ experience in administration, student assessment, information technology, and finance or business operations.
• Extensive knowledge of PowerSchool Solutions used in K-12 Education.
• Ability to travel for client and staff training events on average 30% of the time.

Responsibilities

• Lead customer engagements, maintaining documentation, and improving customer satisfaction.
• Review user adoption and engagement metrics monthly.
• Analyze support cases to ensure resolution satisfaction.

Skills

Customer relationship management

Communication skills

Attention to detail

Time management

Organizational skills

Education

Bachelor's Degree

Master's Degree preferred

Tools

Microsoft Office

Salesforce

FinancialForce

Web meeting software

Job description

Senior Education Impact Analyst - IC3 (EDUIMP - Education Impact)

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Customer Experience (CX) team is on the frontline of engagement with our valued customers. The team is responsible for customer satisfaction, retention, and innovation to ensure a more personalized approach to our users' needs.

Responsibilities

A&I/CI Education Impact Consultant: Responsible for leading customer engagements, maintaining documentation, and improving customer satisfaction. The EIC is accountable for building/maintaining customer relationships and driving towards successful adoption and retention.

Your day-to-day job will consist of:

Monthly Outreach Customers above 175k:

• This could mean joining CSM or Account Manager calls.
• The focus is on determining sentiment and ensuring proactive engagement.

Solution Impact Calls:

Quarterly – Customers above 100k

Semi-annual – Customer below 100k to threshold *BoB only

• Schedule and conduct a structured meeting to review customer goals, progress, and any challenges.
• This focus is on adoption and retention.
• Provide updates on new features, enhancements, and relevant product roadmaps.
• Exception: If customer is actively engaged with Product Line Sponsor, CSM and EIC can trust but verify the information, this can be documented in the timeline for the district and replace the quarterly touchbase.

Monthly User Audits:

• Review user adoption and engagement metrics.

Review of Support Cases and At-Risk Accounts:

• Analyze all active and recently closed support cases to ensure resolution satisfaction.
• Identify at-risk users or accounts and create actionable plans to address them.
• Flag accounts with repeated or unresolved issues for priority follow-up.

One-to-Many Engagements:

• Personally invite customers to webinars, workshops, or group training sessions tailored to Analytics and Insights and Connected Intelligence use cases.

Executive Sponsor Business Review:

• Education Impact Consultant should coordinate semi-annual Executive Sponsor Business Reviews.
• This can be combined with CSM EBR by ensuring appropriate stakeholders are included.

Qualifications

Minimum Qualifications

• Bachelor's Degree. Master's Degree preferred
• Minimum 7 years’ experience including school system experience in the areas of administration, student assessment, information technology, and finance or business operations
• Extensive knowledge of PowerSchool Solutions and how used in K-12 Education.
• Proficient in Microsoft Office and Salesforce/FinancialForce.
• Understanding of management related tasks in Salesforce/FinancialForce and business impact of decisions
• Knowledge of various web meeting/conferencing software tools
• High-level performance with attention to detail, time management, and organizational skills.
• Ability to learn quickly, understand and explain educational and technical information.

Preferred Qualifications

• Strong training skills, including exceptional communication and presentation ability.
• Work well independently and in a team environment across multiple locations.
• Work autonomously and manage multiple tasks simultaneously.
• Deliver outstanding customer experiences and adapt/respond to different types of clients with ease.
• Excellent interpersonal and communication skills; highly motivated and flexible.
• Ability to travel for client and staff training events on average 30% of the time.
• Ability to develop creative solutions for client needs and company goals.
• Ability to successfully handle multiple projects and tasks simultaneously, operating in a demanding work environment.
• Create and deliver outstanding customer experiences and adapt/respond to different types of clients with ease