Senior Ecommerce & Marketing Manager

Fourth Floor; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

Fourth Floor seeks a Senior Ecommerce & Marketing Manager to drive the digital business for a luxury jewelry brand in New York. You will own the day-to-day ecommerce experience, site merchandising, content, and cross-channel campaigns.

You will collaborate with Marketing, Creative, Sales, Inventory and external partners to optimize conversions, customer journeys, and product discovery, while leading email and SMS programs and site updates. On-site, full-time role with a competitive salary.

Qualifications

• 6+ years of experience.
• Strong hands-on experience with Shopify Plus and Klaviyo.
• Strong understanding of ecommerce merchandising, conversion optimization, UX, and customer journey.
• Analytical mindset and strong project management skills.
• Experience working with developers, agencies, creative partners, and cross-functional teams.
• Excellent written and verbal communication skills.
• Luxury, fine jewelry, or high-touch retail experience strongly preferred.

Responsibilities

• Manage and optimize the day-to-day ecommerce experience, ensuring the site is accurate, engaging, on-brand, and easy to navigate.
• Oversee site merchandising, product content, collections, navigation, and key digital updates.
• Support ecommerce initiatives tied to product launches, promotions, seasonal moments, and broader marketing campaigns.
• Monitor site, email, and SMS performance and use data to identify opportunities for improvement.
• Manage email and SMS campaigns, including briefs, content, segmentation, scheduling, testing, and reporting.
• Coordinate ecommerce photography and digital asset needs across product and marketing initiatives.
• Manage relationships and projects with developers, agencies, creative partners, and other external vendors.
• Prioritize and oversee site updates, enhancements, troubleshooting, and ongoing optimization.
• Partner cross-functionally with Marketing, Creative, Sales, Inventory, and other teams to execute digital initiatives.
• Identify opportunities to improve conversion, customer experience, product discovery, and overall digital performance.

Skills

Shopify Plus

Klaviyo

Ecommerce merchandising

Conversion optimization

UX

Project management

Communication

Cross-functional teamwork

Tools

Shopify Plus

Klaviyo

Job description

Our client, a luxury jewelry brand, is seeking a Senior Ecommerce & Marketing Manager to support the growth and execution of its digital business!

Responsibilities

• Manage and optimize the day-to-day ecommerce experience, ensuring the site is accurate, engaging, on-brand, and easy to navigate.


• Oversee site merchandising, product content, collections, navigation, and key digital updates.


• Support ecommerce initiatives tied to product launches, promotions, seasonal moments, and broader marketing campaigns.


• Monitor site, email, and SMS performance and use data to identify opportunities for improvement.


• Manage email and SMS campaigns, including briefs, content, segmentation, scheduling, testing, and reporting.


• Coordinate ecommerce photography and digital asset needs across product and marketing initiatives.


• Manage relationships and projects with developers, agencies, creative partners, and other external vendors.


• Prioritize and oversee site updates, enhancements, troubleshooting, and ongoing optimization.


• Partner cross-functionally with Marketing, Creative, Sales, Inventory, and other teams to execute digital initiatives.


• Identify opportunities to improve conversion, customer experience, product discovery, and overall digital performance.

Qualifications

• 6+ years of experience.


• Strong hands-on experience with Shopify Plus and Klaviyo,


• Strong understanding of ecommerce merchandising, conversion optimization, UX, and customer journey.


• Analytical mindset and strong project management skills.


• Experience working with developers, agencies, creative partners, and cross-functional teams.


• Excellent written and verbal communication skills.


• Luxury, fine jewelry, or high-touch retail experience strongly preferred.

Full Time On Site.

Salary: $100k - $120k commensurate with experience