Senior Ecommerce Manager, Post-Purchase

Grüns; San Diego (CA); Remote; USD 140,000 - 160,000; Full time

Benefits offered by this job

Remote-friendly off-sites

Free Grüns products

Generous PTO

Comprehensive benefits

Job summary

Grüns is seeking a Senior Ecommerce Manager, Post-Purchase to own the post-purchase experience—from cancellation flows and order management to loyalty and referrals. You’ll partner with the Retention team, Engineering and Design to build new post-purchase features from idea to launch in a fast-paced, collaborative environment.

You’ll own analytics reporting on engagement and retention, drive price modeling and testing, and own upsell, cross-sell and retention metrics.

Qualifications

• 3-7 years in product management, ecommerce, or retention-focused roles.
• Experience with AI-assisted workflows (Claude Code/Claude Design).
• Strong analytics and retention reporting experience (GA4, Heap).
• Comfort partnering with engineers on APIs, backends, or queues.
• Deep knowledge of customer research and UX design methods.
• Pricing and testing experience with a pricing platform (e.g., Intelligems).

Responsibilities

• Own post-purchase engagement: cancellation flows, order management, loyalty, referrals.
• Build post-purchase features end-to-end with Retention, Engineering and Design.
• Own analytics reporting on engagement and feature usage; link to retention.
• Own upsell, cross-sell and retention metrics; focus on pricing modeling and testing.
• Help members build their Grüns nutrition packs across products.

Skills

Post-purchase PM

Retention analytics

AI workflows

Pricing & testing

UX design

Cross-functional partner

Tools

GA4

Heap

Claude Code

Claude Design

Intelligems

Job description

We're so happy you're here! Thank you for checking our job out and we hope to have the chance to meet you in our interview process!

About the role

We're looking for a Senior Ecommerce Manager, Post-Purchase at Grüns! In this role, you'll own the experience our customers have after they purchase a Grüns product: our cancellation flows, order management, loyalty, and referral experiences. You'll partner closely with our Retention organization to improve how long customers stay with us, and with Engineering and Design to build new post-purchase features from idea to launch. You'll own the upsell, cross-sell, and retention metrics tied to this experience, using customer research, UX design, and analytics/retention reporting to know what's working and why. This is an opportunity to build a repeatable, scalable post-purchase testing function from the ground up in a fast-paced, collaborative environment.

This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a biannual basis for amazing off-sites where we can connect IRL.

In this role, you will:

• Own the performance and engagement of customers after they purchase a Grüns product, including our cancellation flows, order management, loyalty, and referral experiences.
• Build new post-purchase features end to end, from customer research and UX design through launch, partnering closely with the Retention team, Engineering, and Data on what needs to be built.
• Own analytics reporting on engagement and features, identifying leading indicators of feature usage and how they tie to retention.
• Own our upsell (to longer-frequency plans), cross-sell, and retention metrics, with a strong focus on price modeling, price positioning, and testing.
• Help members discover and build their own custom Grüns nutrition pack across our product lineup: a core part of how we scale over the next five years.

We're looking for someone who:

• 3-7 years of product management, Ecom, or retention-focused work, preferably at a DTC company or a company that delivers digital experiences as part of its core service.
• Proficient with Claude Code and Claude Design (or similar AI-assisted workflows) across ideation, design, copy, and build.
• Deep experience with analytics and retention reporting (e.g. GA4, Heap, or a retention/cohort platform).
• Comfortable partnering with engineers on what needs to be built, whether that's APIs, backends, or queues.
• Deep knowledge of customer research and UX design methods.
• Experience with price modeling, price positioning, and a pricing/testing platform (e.g. Intelligems).

Approach to the role:

• AI-driven: Obsessed with automating work and creating new workflows using AI.
• Curious and analytical: Constantly digs into engagement and retention data to understand customer behavior and identify new opportunities for improvement.
• Action-biased: Doesn't wait for perfect information. Moves fast, iterates often, and learns from what's live.
• Collaborative communicator: Keeps engineering, design, and the Retention organization aligned through clear, proactive updates. Knows how to work cross-functionally to keep projects moving.
• Process-minded: Brings structure to feature and pricing testing. Knows how to brief clearly, QA effectively, and document learnings post-launch.
• Member-obsessed: Approaches every feature and test from the lens of the member: "Where might they get stuck?" "What would make them stay, upgrade, or refer a friend?"
• Growth-oriented: Seeks feedback, asks questions, and builds skills across tools.
• Decisive prioritizer: Synthesizes engagement, retention, and pricing data to make informed bets, picking the path expected to drive the most impact even without complete information.

At Grüns, we're committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is $140,000-$160,000plus bonus depending on experience, paired with a comprehensive benefits package designed to support the well-being and growth of our team.

A bit about us...

At Grüns, we believe that foundational nutrition should be simple and convenient for everyone. We're dedicated to bringing comprehensive and real nutrition to you through our gummies, formulated from 60 nutrient-dense and whole-food ingredients. Simply enjoy a grab-and-go snack pack of gummies daily whenever fits best in your schedule and wherever life takes you.

Like you, we were disappointed. There’s an infinite number of “nutrition” companies, all focused on what’s best for them — not what’s best for you. Hundreds of products to sell you on, low-quality ingredients, and small nutrient doses. We’ve seen it all.

So we decided it was time to fix it. No more choking on and popping pills like a pharmacy. No more clean-up and disgust from gross powders. And no more cobbling together handfuls to dozens of supplements. Grüns is comprehensive nutrition, made convenient and delicious.

What we care about...

Be the Best:We hold ourselves, our teams, and our partners to an incredibly high standard - and we raise the bar constantly. "We've never done this before" isn't an excuse here. It's an invitation.

Own It:We act like our name is on the door. That means taking complete ownership of outcomes, collaborating deeply, working through roadblocks - not around them - and never waiting for someone else to solve the problem. Great owners are great partners.

Drive Impact, Urgently:We measure impact, not effort. We work smart and hard, move fast, and use every tool at our disposal - including AI - to focus our energy where it matters most.

For every role, we aim to have highly competitive compensation and opportunity for impact and career growth.

Everyone at Grüns works hard, but we believe in wellness and balance too. We have super strong benefits coverage -- for you and your family, generous PTO, free Grüns, and a few more perks centered around health and well-being that we can't wait to tell you about!