Senior E-Commerce Technical Analyst R-53332

Converse; Atlanta (GA); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is on the lookout for a Senior Ecommerce Analyst to enhance their e-commerce capabilities. This pivotal role involves optimizing e-commerce tools, managing vendor relationships, and ensuring secure online transactions. The ideal candidate will leverage their extensive experience with e-commerce platforms and tools to lead the configuration of solutions like Salesforce Commerce Cloud. Join a dynamic team where your analytical and problem-solving skills will directly contribute to the success of online operations, making a significant impact in a fast-paced environment.

Qualifications

• 5-7 years of e-commerce experience required.
• Proven experience with e-commerce platforms and tools.

Responsibilities

• Lead the setup and optimization of e-commerce tools.
• Oversee vendor relationships and ensure contract management.

Skills

E-commerce platforms

Salesforce Commerce Cloud

Payment processing tools

Fraud protection tools

User-generated content tools

Analytical skills

Vendor management

Communication skills

Technical documentation

Education

Bachelor’s degree in computer science

Relevant education, training, and experience

Tools

Adyen

Forter

Curalate

Job description

WHO YOU’LL WORK WITH

The Converse Global Marketplace technology team is responsible for enhancing and maintaining all global applications supporting the following functions: E-commerce, retail, marketing, and consumer service. This specific role is leading supporting configuration and maintenance of our e-commerce tools that power Converse.com.

WHO WE ARE LOOKING FOR

Converse is seeking a highly skilled Senior Ecommerce Analyst with extensive experience in e-commerce platforms, as well as experience managing tools that support capabilities like payment processing, fraud protection, UGC, etc. This role is crucial for ensuring smooth and secure online transactions, optimizing ecommerce tools, documenting technical requirements, and managing vendor relationships.

Required Skills:

1. This position is open to a remote work option; candidates must reside in one of the following (Boston or Atlanta)
2. Bachelor’s degree in computer science, or related field, or a combination of relevant education, training, and experience
3. 5-7 years of ecommerce experience
4. Proven experience with e-commerce platforms. Salesforce Commerce Cloud experience preferred
5. Expertise in e-commerce tools for things like payments, fraud, UGC, etc. Adyen, Forter, and Curalate experience preferred
6. Strong analytical and problem-solving skills
7. Excellent contract and vendor management abilities
8. Ability to provide high-level production support
9. Strong communication skills
10. Expertise in writing technical requirements and design documentation

WHAT YOU’LL WORK ON

1. Configuration of Ecommerce Tools: Lead the setup and optimization of Salesforce Commerce Cloud and integrate additional payment and fraud protection solutions (Adyen, Forter, UGC tools).
2. Contract Management: Partner with procurement to make sure that contracts are renewed on time.
3. Vendor Management: Oversee relationships with third-party service providers, ensuring they deliver value and meet performance standards.
4. Financial management: Responsible for making sure that all vendors are invoicing on time.
5. Level 4 Production Support: Provide advanced support for ecommerce tools, resolving complex issues and minimizing downtime.
6. Security remediation: Partner with the security team to make sure all critical security risks are mitigated within the SLA.
7. Vendor roadmap: Understand each vendor’s roadmap to understand any technical upgrades, must-do technical work that the tech will need to account for during planning and prioritization activities.
8. Demonstrate strong communication skills by partnering closely with business partners to validate and ensure the configuration and testing of all e-commerce tools to meet business requirements.
9. Author technical requirements and technical design documentation.

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.