Senior E-commerce MOR/SOR Operations Manager

LG Electronics North America; Englewood Cliffs (NJ); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

Competitive medical, dental, vision benefits

401(k) Retirement Savings Plan

Generous Paid Time Off

Short-Term Incentives

Mental health resources

Paid parental leave

Job summary

LG Electronics North America is seeking a Senior E-commerce MOR/SOR Operations Manager in Englewood Cliffs, New Jersey. This role involves leading the strategic management of MOR/SOR platforms and ensuring operational compliance across eCommerce and sales operations.

The ideal candidate will have over 10 years of experience in eCommerce operations, excellent communication skills, and proficiency in handling post-purchase workflows.

Competitive salary range is between $140,000 and $175,000, with comprehensive benefits offered for full-time employees.

Qualifications

• 10+ years of experience in eCommerce operations or financial systems.
• Demonstrated expertise in MOR/SOR processes and post-purchase workflows.
• Bilingual capability in English and Korean is a plus.

Responsibilities

• Lead the strategic and operational management of LG’s MOR/SOR platforms.
• Oversee system performance, fraud governance, and operational processes.
• Drive continuous improvement initiatives in eCommerce systems.

Skills

E-commerce operations

Technical operations

Cross-functional leadership

Fraud governance

Data analysis

Education

Bachelor’s degree in Accounting, Business, eCommerce, or related field

Job description

Senior E-commerce MOR/SOR Operations Manager

The Opportunity

The Senior E-Commerce MOR/SOR Operations Manager is responsible for leading the strategic and operational management of LG’s MOR/SOR platforms, ensuring the accuracy, compliance, and efficiency of all post-purchase processes across eCommerce and sales operations. This role requires deep technical expertise, strong business acumen, and the ability to drive cross-functional alignment across Operations, Finance, Accounting, Technology, and Customer Support. The Senior Manager will oversee system performance, financial integrity, fraud governance, and end-to-end operational processes while guiding continuous improvements across the digital commerce ecosystem.

Strategic Leadership & Product Ownership

• Lead the full product lifecycle for MOR/SOR, including roadmap development, requirement definition, and release management.
• Oversee system architecture and monitoring frameworks, ensuring reliability, scalability, and operational compliance.
• Drive strategy and improvements for AR/AP/GL financial modules, ensuring seamless integration and data accuracy.
• Provide oversight of fraud prevention workflows, including alerts, chargebacks, and dispute resolution; lead escalation governance and analytics.
• Oversee refund, order adjustment, store credit, and reward processes to ensure accuracy, timeliness, and policy adherence.
• Lead resolution of operational exceptions and partner with the Order Management team to remove blockers impacting customer experience.
• Facilitate the weekly MSOR scrum to ensure cross-functional alignment and timely issue resolution.
• Lead data validation and reconciliation processes to maintain integrity across order, payment, and financial reporting systems.
• Manage backend dashboards and monitoring tools to identify operational risks and proactively address system failures or anomalies.

Operational Excellence & Process Optimization

• Design, evaluate, and refine business processes that support post-purchase accuracy, efficiency, and compliance.
• Strengthen back-office operations, including fraud management, refunds, escalations, and reward governance.
• Drive continuous improvement initiatives, ensuring alignment with audit requirements, security standards, and operational best practices.

Cross-Functional Partnership & Governance

• Serve as the primary liaison for Finance, Accounting, AR/AP, and external vendors to support reconciliation, reporting, and payment operations.
• Manage partnerships with Payment Service Providers (PSPs), overseeing issue resolution, compliance alignment, and performance optimization.
• Work closely with Technology and Customer Support teams to maintain operational readiness and elevate customer experience across order systems.

Qualifications

• Bachelor’s degree in Accounting, Business, eCommerce, or a related field.
• 10+ years of experience in eCommerce operations, technical operations, financial systems, or order management; experience leading teams strongly preferred.
• Bilingual capability in English and Korean is a plus.
• Demonstrated expertise in MOR/SOR processes, AR/AP/GL financial modules, and post-purchase transaction workflows.
• Advanced proficiency in data analysis, reconciliation, and operational reporting.
• Proven ability to lead cross-functional programs involving Operations, Finance, Tech, Accounting, and external partners.
• Strong understanding of fraud governance, payment workflows, chargebacks, and dispute management.
• Experience managing product roadmaps, system enhancements, and release cycles within a technical environment.
• Exceptional communication, organizational, and stakeholder management skills.

$140,000 — $175,000 USD

Benefits Offered Full-Time Employees

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors

• Eligible for the relevant benefit programs offered through our partner agencies.

All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.