Senior Dynamics 365 CRM Solutions Engineer

Darkmoon Innovations; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Darkmoon Innovations is seeking a senior Dynamics 365 Customer Engagement developer to shape and evolve a CRM environment supporting dynamic business needs. You will maintain existing solutions, deliver new implementations, and integrate CRM with cloud services in an agile, collaborative setting.

You will translate business needs into technical designs, implement CRM features, and collaborate with internal teams, stakeholders, and external partners.

Qualifications

• Experience with Microsoft Dynamics 365 Customer Engagement and CRM customisation, including plugins, workflows, and forms.
• Client-side scripting with JavaScript or TypeScript, plus hands-on experience with C#, .NET, ASP.NET, and Angular.
• Familiarity with Azure services such as Functions and Logic Apps, API integrations, Power Automate, Power Apps, and Azure DevOps.

Responsibilities

• Maintain and support Dynamics 365 solutions in line with agreed service levels.
• Translate business needs into technical designs and implement CRM features and enhancements.
• Work with internal teams, business stakeholders, and external partners on end-to-end delivery.
• Test and troubleshoot solutions, resolve issues, and contribute to continuous improvement.
• Participate in agile ceremonies and lead or support workshops, training, and product demonstrations.

Skills

Strong communication

Agile delivery

Team collaboration

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Tools

Dynamics 365 Customer Engagement

JavaScript/TypeScript

C#/.NET

Angular

Power Automate/Power Apps

Azure DevOps

HTML5/CSS/JSON/XML

REST APIs

Job description

Darkmoon Innovations is seeking a senior Dynamics 365 Customer Engagement developer to shape and evolve a CRM environment supporting dynamic business needs. You will maintain existing solutions, deliver new implementations, and integrate CRM with cloud services in an agile, collaborative setting.

You will translate business needs into technical designs, implement CRM features, and collaborate with internal teams, stakeholders, and external partners.