Senior DoD IT Help Desk Lead - VTC & AD/Azure Expert

Intrepid Global Solutions; Melbourne (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Intrepid Acquisition Holdings, LLC is seeking a Sr. Help Desk Support Specialist to provide second-tier IT support across desktop, laptop, and networked systems in Army/DoD environments. You will manage AD/Azure, VTC systems, mobility devices, and VIP support, coordinating with NEC and other Army IT groups.

The role requires a Bachelor’s in IT/CS or related field, 8+ years of enterprise DoD experience, and IAT II compliance. Travel, security clearances, and on-site duties may apply as needed.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 8+ years of progressive IT support experience in an enterprise/DoD environment.
• IAT II compliant required.

Responsibilities

• Provide second-tier technical support for desktop, laptop, and networked systems (NIPRNET, SIPRNET, MPE, CRN).
• Manage AD and Azure accounts and computer objects, ensuring security compliance.
• Support mobility devices, including configuration, registration, SIM management, and inventory.
• Provide VIP on-site support, incident follow-up, and coordination with relevant Army teams.
• Install, configure, maintain, and troubleshoot VTC systems across NIPR, SIPR, and MPE networks.
• Maintain accurate hardware/software inventory and SharePoint records.
• Log and track all service requests and resolutions per ITSM and Army procedures.

Skills

Windows 11 Enterprise

Microsoft 365

Active Directory

Azure

VTC support

VIP user support

Customer service

Education

Bachelor's degree in IT/CS or related field

Tools

Cisco

Polycom

Azure AD tools

Job description

Intrepid Acquisition Holdings, LLC is seeking a Sr. Help Desk Support Specialist to provide second-tier IT support across desktop, laptop, and networked systems in Army/DoD environments. You will manage AD/Azure, VTC systems, mobility devices, and VIP support, coordinating with NEC and other Army IT groups.

The role requires a Bachelor’s in IT/CS or related field, 8+ years of enterprise DoD experience, and IAT II compliance. Travel, security clearances, and on-site duties may apply as needed.