Senior Document Imaging & Production Specialist

NBMBAA; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Bank of America is seeking a Production Specialist III for its Document Imaging Indexing Vault Operations (DIIVO) team. This role focuses on handling complex files, preventing escalations, and supporting training across workstreams.

You will monitor documentation against requirements and leverage metrics to improve performance in a high-volume environment. The position requires reliability, teamwork, and a commitment to quality, with a Monday–Friday 8:00 AM–4:30 PM schedule and 40 hours per

Qualifications

• 2 years in operations or production environment.
• Ability to bend and move about the production floor to push carts, move documents or boxes, and lift 25-50 pounds.
• Experience with PDIM (Physical Document Inventory Management) application.
• Experience in document imaging or retention and retrieval is preferred.

Responsibilities

• Assist peers and leadership with resolving complex, time-sensitive exceptions.
• Handle escalations received from business partners by providing clean, concise communication through email and phone.
• Contribute to improving process efficiencies by supporting the review and validation of departmental procedures.
• Execute various production and support functions.

Skills

Attention to Detail

Business Acumen

Customer and Client Focus

Recording/Organizing Information

Collaboration

Oral Communications

Prioritization

Quality Assurance

Written Communications

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Production Specialist III for its Document Imaging Indexing Vault Operations (DIIVO) team. This role focuses on handling complex files, preventing escalations, and supporting training across workstreams.

You will monitor documentation against requirements and leverage metrics to improve performance in a high-volume environment. The position requires reliability, teamwork, and a commitment to quality, with a Monday–Friday 8:00 AM–4:30 PM schedule and 40 hours per