Senior Document Imaging Production Specialist

Bank of America; Fort Worth (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Bank of America is seeking a Production Specialist III for the DIIVO imaging team. You will handle complex documents, support production operations, and proactively identify process improvements.

The role emphasizes reliability, quality, and teamwork in a fast-paced environment. Summary responsibilities include resolving complex exceptions, communicating with business partners, and training across multiple workstreams to ensure timely, accurate document handling.

Qualifications

• High school diploma or equivalent required.
• 2 years in operations or production environment.
• Attention to detail and accuracy in handling documents.

Responsibilities

• Assist peers and leadership with resolving complex, time-sensitive exceptions.
• Handle escalations from business partners with clear communication via email and phone.
• Contribute to improving process efficiencies by reviewing and validating procedures.
• Execute various production and support functions.

Skills

Attention to Detail

Business Acumen

Customer and Client Focus

Recording/Organizing Information

Collaboration

Oral Communications

Prioritization

Quality Assurance

Written Communications

Education

High School Diploma / GED

Tools

PDIM (Physical Document Inventory Management)

Job description

Bank of America is seeking a Production Specialist III for the DIIVO imaging team. You will handle complex documents, support production operations, and proactively identify process improvements.

The role emphasizes reliability, quality, and teamwork in a fast-paced environment. Summary responsibilities include resolving complex exceptions, communicating with business partners, and training across multiple workstreams to ensure timely, accurate document handling.