Senior Document Imaging Production Specialist

Bank of America; Fort Worth (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

Bank of America is seeking a Production Specialist III for its DIIVO Imaging team in the United States. This role focuses on handling complex files, supporting production and training, and proactively identifying process improvements in a high-volume environment.

The position requires 2 years in operations or production, ability to lift 25-50 pounds, and familiarity with document imaging systems. Standard hours are Monday–Friday, 8:00 AM–4:30 PM, 40 hours per week, 1st shift.

Qualifications

• 2 years in operations or production environment.
• Ability to bend and move about the production floor to push carts, move documents or boxes, and lift 25-50 pounds
• Experience with PDIM (Physical Document Inventory Management) application
• Ability to leverage data and reporting to manage inventory and service level agreements
• Postal experience and/or Pitney Bowes experience
• Previous experience in document imaging or retention and retrieval

Responsibilities

• Assist peers and leadership with resolving complex, time-sensitive exceptions
• Handle escalations received from business partners by providing clean, concise communication through email and phone
• Contribute to improving process efficiencies by supporting the review and validation of departmental procedures
• Execute various production and support functions.

Skills

Attention to Detail

Business Acumen

Customer Focus

Oral Communications

Written Communications

Collaboration

Prioritization

Quality Assurance

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Production Specialist III for its DIIVO Imaging team in the United States. This role focuses on handling complex files, supporting production and training, and proactively identifying process improvements in a high-volume environment.

The position requires 2 years in operations or production, ability to lift 25-50 pounds, and familiarity with document imaging systems. Standard hours are Monday–Friday, 8:00 AM–4:30 PM, 40 hours per week, 1st shift.