Senior Distinguished I, Data Scientist

Walmart; Bellevue (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a visionary leader in data science to drive the development of Generative AI solutions that enhance customer service. This role involves leading a talented team to implement innovative strategies that leverage AI and data analytics. You'll collaborate with cross-functional teams to create impactful solutions, ensuring a seamless experience for millions of customers. If you're passionate about pushing the boundaries of technology and making a difference in customer care, this opportunity is perfect for you. Join a dynamic environment where your expertise will shape the future of service delivery.

Benefits

Health benefits (medical, vision, dental)

401(k)

Stock purchase plan

Paid time off

Education benefits

Company discounts

Short-term and long-term disability

Adoption and surrogacy expense reimbursement

Qualifications

• 8+ years of experience in ML, AI, and data science.
• Strong track record of solving business problems using GenAI.
• Exemplary hands-on expertise in data analysis tools.

Responsibilities

• Drive the strategic vision for the GenAI and data science team.
• Lead hands-on experiments and prototypes for customer care.
• Foster a culture of continuous learning and innovation.

Skills

Machine Learning

Data Science

Generative AI

Natural Language Processing

Data Analysis

Problem Solving

Communication Skills

Education

PhD or Master's degree in Computer Science

Bachelor's degree in Statistics or related field

Tools

Python

R

SQL

TensorFlow

Spark

Job description

Position Summary

Are you passionate about pioneering cutting-edge data science and Generative AI solutions? Do you dream of playing a technical leadership role that will shape the future of customer service at the Walmart scale? If you possess exceptional GenAI, Machine Learning, and data analytics expertise, you may be interested in this opportunity.

The Senior Distinguished I, Data Scientist is a visionary leader who will drive the development and application of GenAI and data science capabilities to optimize customer service experiences at Walmart. As a subject matter expert in AI and data science, this hands-on leader will be responsible for developing and implementing strategies that leverage GenAI to optimize customer service experiences for both Walmart customers and call center agents. You will lead a team of data scientists and collaborate with cross-functional teams including dedicated engineering, product, and business teams.

About Team:

The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business, and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better.

What You'll Do

• Drive the strategic vision and execution for the GenAI and data science team.
• Accelerate the adoption of AI/ML advances in the entire customer care domain, from customer-facing GenAI chat and voice bots to agent assist experiences and large scale data analysis.
• Lead hands-on experiments and prototypes. Provide strategic direction for problem solving.
• Hire, mentor and grow science and engineering talent.
• Foster a culture of continuous learning, innovation, collaboration, and risk-taking.
• Work cross-functionally across various engineering, product, UX, and business teams. Drive consensus and bring ideas to production.
• Serve as a team expert on changes in industry trends, products, and other advances, and apply this knowledge to influence product needs.

What You'll Bring

PHD or master’s degree in computer science, Machine Learning, Statistics, Data Science, or a similar field.

• 8+ years of experience in ML, AI, and data science.
• Strong track record of solving complicated business problems using GenAI and data.
• Profound knowledge of data science and machine learning, Natural Language Processing, LLM, and GenAI.
• Exemplary hands-on expertise in data analysis tools and programming languages such as Python, R, SQL, etc.
• Excellent communication skills with the ability to present complex data in a simple, understandable manner tailored to a wide audience.
• Exceptional problem-solving abilities and strategic thinking skills.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Option 1: Bachelor’s degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 7 years' experience in an analytics related field.
• Option 2: Master’s degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 5 years' experience in an analytics related field.
• Option 3: 9 years' experience in an analytics or related field.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Data science, machine learning, optimization models, PhD in Machine Learning, Computer Science, Information Technology, Operations Research, Statistics, Applied Mathematics, Econometrics, Publications or active peer reviewer in related journals or conference.
• Successful completion of one or more assessments in Python, Spark, Scala, or R.
• Using open source frameworks (for example, scikit learn, tensorflow, torch).
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

10500 Ne 8Th St, Bellevue, WA 98004, United States of America