Senior Director, Workforce Intelligence

Successacademycharterschool; New York (NY); On-site; USD 210,000 - 225,000; Full time

Benefits offered by this job

Full benefits

Professional growth opportunities

Job summary

Success Academy Charter Schools in New York is seeking a Senior Director, Workforce Intelligence to establish systemwide standards for workforce data, lead planning, and govern people-data to drive evidence-based decisions.

You will partner with the People Team and leaders to align staffing, compensation, and talent strategies with enterprise goals, building analytics capabilities and transforming data into insights.

Qualifications

• Master's degree preferred; Bachelor's degree required.
• 10+ years of progressive experience in workforce planning, analytics, or enterprise transformation.
• Expertise with HRIS reporting, workforce planning tools, predictive analytics, and human capital data structures (Workday analytics preferred).
• Exceptional strategic thinking, communication, data storytelling, and executive influence skills.

Responsibilities

• Lead Strategic Workforce Planning (SWP) for the organization to have the right set of tools to plan, schedule, track, and optimize staffing.
• Integrate workforce and HR data into a single intelligence ecosystem; set enterprise KPI frameworks and reporting standards.
• Provide labor-market and competitor intelligence to strengthen Talent acquisition and retention strategies.
• Lead market compensation benchmarking and pay-equity analysis to inform banding and annual compensation planning decisions.
• Lead root cause analysis of high-attrition roles and build retention models across locations and roles.

Skills

Leadership

Analytical Rigor

Program Management

Communication

Governance & Stewardship

Education

Master's degree preferred

Bachelor's degree required

Tools

Workday analytics

HRIS reporting

Workforce planning tools

Job description

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

The Senior Director, Workforce Intelligence (Leader, Workforce Intelligence) establishes systemwide standards for workforce data and analytics, builds enabling capabilities, and oversees people-data governance to drive advanced, evidence-based decision-making across Success Academy. Partnering closely with the People Team, Schooling, Operations, Finance, People Tech, and our Enterprise Data & Analytics leaders, this role connects workforce planning and human capital risk to organizational outcomes — informing decisions from enterprise strategic planning down to department and location staffing. This role must work both independently and collaboratively, striking the right balance between internal capability, prioritizing requests with other departments, and external vendor support, ensuring financial stewardship and sustainable growth of the workforce intelligence function.

Key Responsibilities

Enterprise Workforce Planning

• Lead Strategic Workforce Planning (SWP) for the organization to have the right set of tools to plan, schedule, track, and optimize staffing so the right number of people with the right skills are in the right place at the right time.
• Evaluate, define, and continuously improve methods for forecasting labor demand, start dates, job abandonment, time and attendance tracking, retention/attrition, absence/leave management, and labor optimization in as close to real-time as possible.
• Own enterprise position control and human capital risk analysis, including prioritizing headcount and staffing requests across departments.

Human Capital Analytics & Insights

• Integrate workforce and HR data into a single intelligence ecosystem.
• Set enterprise KPI frameworks and human capital reporting standards, including but not limited to talent density, applicant-to-hire ratios, time-to-fill, span of control, and retention.
• Provide labor-market and competitor intelligence: job levels, pay practices, talent supply, internal equity, and sourcing trends to strengthen Success Academy’s ability to attract and retain talent.
• Lead market compensation benchmarking and pay-equity analysis to inform banding, leveling, and annual compensation planning decisions.
• Quantify the impact of compensation, benefits offerings, and experience on attrition, offer acceptance, and time-to-fill; recommend data-driven adjustments to close competitive gaps.
• Lead root cause analysis of high-attrition roles, schools, and departments; identify key drivers around compensation, manager quality, workload, career pathing, and benefits - in partnership with People Partners.
• Build and maintain abandonment and retention models segmented by role, tenure, locations, performance, and compensation band to enable proactive interaction.
• Translate attrition and retention figures into concrete recommendations that inform workforce planning, compensation strategy, and talent management programs.
• Report attrition, retention, and workforce-health trends to executive leadership on a recurring cadence, with clear ties to root cause and recommended actions.

Data Governance & Decision Enablement

• Establish and maintain people-data governance, integrity, and usage protocols.
• Build data literacy across People Team and school/operational leaders; convert complex analytics into actionable insights.
• Ensure insights inform daily, weekly, and monthly operating rhythms.

Technology, Build-vs-Buy Strategy

• Shape the workforce analytics roadmap in collaboration with People Tech and Enterprise Data & Analytics.
• Determine and deploy the right balance of self-service vs. support-request capabilities, incorporating AI tools where possible.
• Own vendor strategy and partnership where the organization relies on external data or platforms to optimize workforce outcomes, including but not limited to Workday, ADP, Cigna, One Medical, Dado, Zkipster, Rewards Gateway and Greenhouse.

Leadership & Capability Building

• Lead and influence within a matrixed reporting structure to accomplish goals.
• Develop internal bench strength in analytics, forecasting, and workforce data; serving as a mentor and thought leader across the People Team.
• Foster cross-functional collaboration, accountability, and operational excellence.
• Serve as a trusted advisor to senior and executive leadership on workforce strategy and human capital risk.

Core Competencies

• Leadership: Builds and develops high-impact teams; balances internal capability building with external vendor partnerships.
• Analytical Rigor: Expertise with predictive analytics, forecasting, and human capital data structures; translates complex data into actionable insight.
• Program Management: Establishes systemwide standards and enterprise KPI frameworks; aligns resources and timelines to deliver at scale.
• Communication: Data storytelling and executive influence across People Team and operational leaders.
• Governance & Stewardship: Establishes data governance and ethical-use protocols; ensures financial stewardship of technology investments.

Qualifications

• Master's degree preferred (Business, Industrial & Systems Engineering, Organizational Development, or related field); Bachelor's degree required.
• 10+ years of progressive experience in workforce planning, analytics, or enterprise transformation within complex organizations.
• Expertise with HRIS reporting, workforce planning tools, predictive analytics, and human capital data structures (Workday analytics preferred).
• Exceptional strategic thinking, communication, data storytelling, and executive influence skills.
• Proven success managing complex stakeholder ecosystems, leading change, and driving adoption at scale.

Compensation Range

Exact compensation may vary based on skills and experience.

$210,000 — $225,000 USD

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.