Senior Director, Tier-3 Support & Engineering

Dental Intelligence Inc.; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Dental Intelligence Inc. in the United States is seeking a Director of Tier 3 and Support Engineering to lead the Tier 3 support and collaborate with Engineering to resolve our customers' most challenging issues.

You will oversee a roughly 60-person international support organization, own the escalation path from front line to Engineering, and drive incident response plus product fixes based on escalations.

Responsibilities

• Lead Tier 3 Support and Support Engineering teams.
• Own escalation path from front line to Engineering.
• Coordinate with a global, 60-person support organization and drive incident response and product fixes.

Job description

Dental Intelligence Inc. in the United States is seeking a Director of Tier 3 and Support Engineering to lead the Tier 3 support and collaborate with Engineering to resolve our customers' most challenging issues.

You will oversee a roughly 60-person international support organization, own the escalation path from front line to Engineering, and drive incident response plus product fixes based on escalations.