Senior Director, Technology Operations - Channel Partner Success

Walmart; Bentonville (AR); On-site; USD 130,000 - 260,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase

Paid time off

Education benefits

Job summary

Walmart is seeking a Senior Director, Technology Operations - Channel Partner Success in Bentonville, AR. You will lead the development and execution of organizational vision, performing market analyses and strategic planning to drive growth across the Channel Partner platform.

You will partner with Product and Engineering to shape roadmaps, manage cross-functional programs, and ensure scalable governance. The role emphasizes building talent, aligning with business goals, and delivering

Qualifications

• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area.
• 7 years’ experience in project management, program management, program operations, or related area OR 9 years’ experience in project management, program management, program operations, or related area.

Responsibilities

• Lead the development and execution of organizational vision and strategic plans through industry and market analysis.
• Define and track key performance indicators to measure progress and communicate results to senior leadership.
• Oversee transformational change initiatives, managing project plans from pilot to execution.
• Drive process improvements by evaluating business operations and benchmarking against competitors.
• Develop and implement talent strategies including recruitment, development, and succession planning.
• Foster collaboration across teams and uphold integrity, ethics, and compliance.

Skills

Strategic planning

Market analysis

Leadership

KPI tracking

Cross-functional collaboration

Talent development

Education

Bachelor's degree (any of listed fields)

Job description

Role summary

The Senior Director, Technology Operations - Channel Partner Success leads the development and execution of organizational vision through comprehensive market analysis and strategic planning. This role oversees transformational change initiatives, process improvements, and cross-functional business programs to enhance operational performance. By fostering strong partnerships and guiding talent development, the position ensures alignment with business objectives and drives sustainable growth. The role requires effective communication of progress and results to senior leadership while promoting continuous learning and adaptability to meet evolving business needs.

About the team

The team partners closely with Product and Engineering to shape the roadmap for Walmart’s Channel Partner platform. It advocates for partner needs while defining API strategy, developer experience, onboarding, technical integrations, and platform consistency across global markets. The team drives growth in partner-enabled Marketplace GMV, expands in-demand assortments, accelerates API adoption, and enhances partner onboarding. It ensures scalable governance and strong alignment across Product, Engineering, Marketplace, and regional teams. Focused on strategic prioritization and process improvement, the team supports business development and operational excellence to deliver measurable results and elevate the partner experience worldwide.

What you'll do

• Lead the development and execution of organizational vision and strategic plans through comprehensive industry and market analysis.
• Define and track key performance indicators to measure progress and communicate results to senior leadership and stakeholders.
• Oversee transformational change initiatives, managing project plans from pilot to execution while ensuring organizational readiness and adoption.
• Drive process improvements by evaluating business operations, identifying barriers, and benchmarking against competitors to enhance performance.
• Develop and implement talent strategies including recruitment, development, and succession planning to build a skilled workforce.
• Foster collaboration across teams and maintain high standards of integrity, ethics, and compliance throughout the organization.

What you'll bring

• Extensive experience in developing and executing business strategies aligned with organizational vision and market analysis.
• Proven leadership in managing transformational change initiatives and driving process improvements across complex operations.
• Strong ability to define and track key performance indicators to measure business outcomes and inform decision-making.
• Expertise in talent development, including mentoring, workforce planning, and succession management.
• Demonstrated skill in building cross-functional partnerships and influencing senior stakeholders to achieve strategic goals.
• Commitment to integrity, ethical leadership, and fostering a culture of accountability and continuous learning.

Core values and principles

Respect the Individual: Builds highperforming teams seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customermember experience for all

Respect the Individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities builds the talent pipeline fosters an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customer and company and regularly recognizes others contributions and accomplishments supports strategies and drives initiatives that attract and retain the best talent

Respect the Individual: Builds strong and trusting relationships with team members and business partners works collaboratively and crossfunctionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by taking action to advance opportunity sustainability community and integrity eg creating fair opportunities for associates and suppliers driving local giving efforts

Act with Integrity: Ensures that teams follow the law our code of conduct and company policies promotes an environment where associates feel comfortable sharing concerns and models our culture of nonretaliation listens to concerns raised by associates and takes action and enables others to do the same holds self and teams accountable for achieving results in a way that is consistent with our values

Act with Integrity: Acts as an altruistic servant leader and is consistently humble selfaware

Serve our Customers and members Delivers expected business results while putting the customermember first and consistently applying an omnimerchant mindset and acting with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembers

Serve our Customers and members Adopts a holistic perspective that considers data analytics customermember insights and different parts of the business when making plans and implementing strategies

Strive for Excellence Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions and fosters an environment that supports learning innovation learning from mistakes and intelligent risktaking and exhibits resilience in the face of setbacks

Strive for Excellence Drives continuous improvements supervises the adoption of new technology and supports digital disruption in line with Walmarts business model

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience inproject management, program management, program operations, or related area.Option 2: 9 years’ experience in project management, program management, program operations, or related area.4 years’ supervisory experience.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock