Manager, Technology Operations - Marketplace Risk

Walmart; Hoboken (NJ); On-site; USD 96,000 - 186,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Paid time off

Tuition assistance

Job summary

Walmart seeks a Manager of Technology Operations to lead planning, execution, and delivery of technology initiatives within the Seller Risk organization. You will collaborate with Product, Engineering, Operations, Compliance, Data Science and business teams to drive scalable solutions that improve marketplace integrity and performance.

The role demands strong program management, analytics, stakeholder management, and risk assessment, with comfort navigating ambiguity and using data to influence

Qualifications

• Bachelor's degree in CS/IS/related field with 3+ years PM/program ops experience.
• Option 2: 5 years PM/program ops experience.
• Preferred: Master’s degree and WCAG accessibility knowledge.

Responsibilities

• Lead cross-functional tech and operational initiatives from planning to execution.
• Define goals, timelines, risks, and resources aligned to priorities.
• Monitor program health with dashboards and KPIs.
• Analyze data to identify trends, risks, and opportunities.
• Provide leadership updates to stakeholders and drive governance.

Skills

Program management

Analytical thinking

Stakeholder management

Data-driven decisions

Executive reporting

Education

Bachelor's degree in CS/IS/related field

Master's degree preferred

Tools

SQL

Excel

Tableau/Power BI

Job description

Salary & Contract: Bellevue, WA: $96,000 - $186,000/yr; Bentonville, AR: $80,000 - $155,000/yr. Contract type: Regular/ PermanentSalaried.

About the Role

The Manager, Technology Operations leads the planning, execution, and delivery of complex technology and operational initiatives that support Walmart Marketplace's Seller Risk organization. This role partners cross-functionally with Product, Engineering, Operations, Compliance, Data Science, and Business teams to drive scalable solutions that improve marketplace integrity, operational efficiency, and business outcomes.

Success in this role requires strong program management, analytical thinking, stakeholder management, and risk assessment skills. The ideal candidate is comfortable navigating ambiguity, using data to influence decisions, and leading initiatives that improve processes, technology, and operational performance.

About the Team

The Seller Risk organization protects Walmart Marketplace by developing technology, processes, and operational capabilities that enable trusted sellers while preventing fraud, abuse, and compliance risks. The team works across strategy, operations, product, engineering, data science, and risk to improve seller onboarding, monitoring, and marketplace health through scalable, data-driven solutions.

What You'll Do

• Lead multiple cross-functional technology and operational initiatives from planning through execution.
• Define project goals, timelines, deliverables, risks, and resource needs while ensuring alignment to strategic business priorities.
• Monitor program health through reporting, dashboards, and key performance metrics, identifying opportunities for continuous improvement.
• Analyze operational and technology data to identify trends, root causes, risks, and opportunities that inform business decisions.
• Partner with Product, Engineering, Operations, Compliance, and other stakeholders to develop scalable solutions that improve marketplace performance.
• Communicate project status, risks, recommendations, and business insights to leadership and cross-functional partners.
• Drive process improvements, operational excellence, and governance across technology programs.
• Support financial planning, forecasting, and resource management for assigned initiatives.
• Foster collaboration, accountability, and continuous learning across teams.

What You'll Bring

• Experience leading medium- to large-scale technology, operations, or program management initiatives.
• Strong program and project management skills, including planning, execution, risk management, and stakeholder coordination.
• Demonstrated analytical ability with experience using data to solve business problems and influence decisions.
• Experience building executive-ready reporting, dashboards, or business insights using tools such as SQL, Excel, Tableau, Power BI, or similar analytics platforms.
• Strong communication and relationship-building skills with the ability to influence cross-functional stakeholders.
• Experience driving process improvements, operational excellence, and scalable business solutions.
• Strong business acumen with the ability to balance technology, operations, and risk considerations.
• Experience working in eCommerce, marketplaces, trust & safety, fraud, risk, compliance, or other technology-driven environments is preferred.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

Discount CardGet 10% off

Live Better U100% coveredEarn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Walmart AcademyGrow your skillsReady to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.

Financial perksEnjoy 401(k) matching and stock purchase plans.

Paid time offTake a break as needed for vacation, sick leave, holidays, parental leave, and more

Comprehensive health benefitsMedical, dental, vision, and wellness programs for you and your familyWellbeing programsAccess mental health resources and assistance programs for life's challengesCareer growth opportunitiesTraining, leadership programs, and clear paths to advance. Learn more Life at WalmartImagine a workplace surrounded by innovation. At Walmart's new Home Office in Bentonville, Arkansas, we're redefining what it means to work at a global leader.

Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture. With amenities like on-site childcare at our Little Squiggles Children's Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we're creating a space where work-life balance isn't just a goal-it's a reality. Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities. Whether you're exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you'll experience the perfect blend of small-town charm and big-city amenities.

Join us at Walmart and grow your career alongside a community that feels like home. This isn't just a workplace-it's a destination for leaders eager to make a difference.

Primary Location

2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Location

Bentonville, Arkansas US-10735: The annual salary range for this position is $80,000.00 - $155,000.00; Bellevue, Washington US-11663 | Hoboken, New Jersey US-10279: The annual salary range for this position is $96,000.00 - $186,000.00; Sunnyvale, California US-11789: The annual salary range for this position is $104,000.00 - $202,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock

Minimum Qualifications

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.

Option 2: 5 years' experience in project management, program management, program operations, or related area.

Preferred Qualifications

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.