Senior Director, Technical Program Management

Capital One; San Jose (CA); On-site; USD 294,000 - 336,000; Full time

Job summary

Capital One, based in San Jose, CA, seeks a Senior Director, Technical Program Management to drive AI/ML platform initiatives at the heart of the company’s real-time information strategy. You will oversee end-to-end delivery of scalable, data-intensive capabilities and collaborate with researchers, engineers, and business leaders across our lines of business.

You will shape the TPM discipline within the team, emphasizing execution, governance, and impactful outcomes, while guiding large

Qualifications

• Bachelor’s degree in a technical field.
• 9+ years of experience managing technical programs.
• Experience with data-intensive distributed systems and/or AI/ML initiatives.

Responsibilities

• Lead AI/ML platform programs end-to-end, delivering scalable real-time solutions.
• Collaborate with researchers, engineers, business leaders, and cross-functional stakeholders.
• mentor TPMs and grow the TPM discipline within the team.

Skills

Architecture design

AI/ML platforms

Cross-functional leadership

Technical program management

Cloud computing

Regulated environment

Education

Bachelor’s degree in Computer Science or related field

Tools

AWS

Job description

Are you interested in leading programs that deliver on critical business goals and build large scale data products & platforms?

At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper.

We’re a bank, but we don’t think like one. We’re always thinking about what’s next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That’s where you come in.

What You’ll Do

We are seeking an exceptional Technical Program Manager (TPM) to drive Capital One’s AI and ML platforms at the heart of the company’s real-time information strategy. We work at the intersection of generative AI research and enterprise-scale systems, and our technologies span the AI and ML training and production lifecycle end-to-end, including agentic AI architectures; multi-agent conversational systems; LLM inference; ML model training, fine‑tuning and monitoring; and much more. You will collaborate closely with world‑class researchers, engineers, business leaders and cross‑functional stakeholders to take AI initiatives from concept to production, delivering high‑reliability, real‑time delightful experiences for our customers across all our lines of business (credit card, retail banking, auto finance, etc.)

In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to show the organization what a great TPM can achieve.

Our TPM Sr. Directors have

• Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life‑cycle
• Led technology focused discussions with senior leadership by providing valuable insights and recommendations that guide technology-based decisions
• Exceptional communication and collaboration skills
• Excellent problem solving and influencing skills
• A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker
• Experience helping grow and mentor fellow TPMs, while also building the foundations for the TPM practice
• Ability to simplify the technically complex and drive well‑educated decisions across product, engineering, design, and data science representatives
• Deep focus on execution, follow‑through, accountability, and results
• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
• Highly tuned emotional intelligence, are good listeners, and possess deep‑seeded empathy for teams and partners

Basic Qualifications

• Bachelor’s degree in a technical field
• At least 9 years of experience managing technical programs

Preferred Qualifications

• 9+ years of experience designing and building data‑intensive solutions using distributed computing.
• 5+ years of experience in building distributed systems & highly available services using cloud computing services / architecture. Preferably using AWS.
• 5+ years experience building on high‑scale, low‑latency data platforms
• 5+ years of experience with Agile delivery
• 5+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross‑functional teams, secure commitments on deliverables and unblock teams to land business impact
• Experience in building systems & solutions within a highly regulated environment
• Bachelor’s degree or higher in a related technical field (Computer Science, Software Engineering)
• AI/ML software product or system development experience
• AI/ML industry impact through conference presentations, papers, blog posts, open source contributions, or patents

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

Sales Territory: $245,100 - $279,800 for Sr. Director, Technical Program Management

McLean, VA: $269,600 - $307,700 for Sr. Director, Technical Program Management

New York, NY: $294,100 - $335,700 for Sr. Director, Technical Program Management

Richmond, VA: $245,100 - $279,800 for Sr. Director, Technical Program Management

San Jose, CA: $294,100 - $335,700 for Sr. Director, Technical Program Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).