Senior Director - System Operations

THE UNITED ILLUMINATING COMPANY; Orange (CT); On-site; USD 180,000 - 225,000; Full time

Benefits offered by this job

Competitive benefits

12% performance bonuses

401(k) match

Health, dental, vision insurance

Tuition reimbursement

Professional development

Job summary

The United Illuminating Company in Connecticut seeks a senior leader to oversee Substation and Test Department operations, meter systems, and SCADA application support. You will guide safety, reliability, and customer service while directing major projects and daily field activities.

Responsibilities include developing annual plans, supervising staff, and coordinating with internal teams and authorities to ensure policy compliance and efficient restoration efforts.

Qualifications

• Education: Bachelor’s degree.
• Experience: Minimum of 10 years in related field.
• Supervisory/management experience.
• Familiarity with budget preparation and reporting.
• Knowledge of electric maintenance delivery practices.

Responsibilities

• Lead and direct safety, reliability, and customer service goals.
• Develop annual business plans including O&M and capital budgets.
• Oversee and improve work processes and resource allocation.
• Manage regulatory strategy across four areas of responsibility.
• Coordinate with teams and agencies for state, regional, or national issues.

Skills

Leadership

Budgeting

Project management

Strategy design

Communication

Negotiation

Mentoring

People development

Problem solving

Technology leverage

Education

Bachelor’s degree

Master’s degree

Job description

The base salary range for this position is dependent upon experience and location, ranging from: $180,000 - $225,000

What We Offer:

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses 12%
• 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career‑advancement pathways

Job Summary:

Responsible for: (1) Operation of Substation and Test Department; (2) Operation of Meters; (3) Operation of the ECC; and (4) SCADA Application Support. The position provides leadership and direction to achieve goals and implement change. Responsibilities within the four areas mentioned above include safety, reliability, customer satisfaction, cost‑effective resource allocation, staff selection and development, process improvement and oversight, major project management, and daily field operations activities. Coordinates and participates in problem‑resolution and emergency response with other functions and subject matter experts. Ensures administrative matters such as payroll, budgets, performance reviews, safety, scheduling, and work management reports are completed in a timely and accurate manner. Responsible for the safe and efficient Operating Company emergency preparedness and restoration efforts.

Key Responsibilities:

• Responsible for safety of the workforce including development of training programs and TMP progressions.
• Responsible for regulatory strategy in each of the 4 areas listed above.
• Oversee and evaluate work processes.
• Identifies and implements process improvements.
• Creates a climate of innovation in which ideas for process improvement are continually encouraged from within the organization.
• Responsible for the safe and efficient Operating Company emergency preparedness and restoration efforts.
• Develops and implements annual business plan for all areas mentioned above, including O&M and Capital budgets.
• Monitors ongoing progress and reallocates resources as necessary to ensure goal achievement (Safety, Reliability, and Customer Service).
• Responsible for employee goals and objectives while ensuring alignment with department and corporate goals.
• Reviews reports that document performance in meeting department, corporate, or regulatory goals and requirements.
• Represents the company on various teams or committees regarding state, regional, or national issues.
• Acts as liaison for the Company with customers and with state and municipal agencies to coordinate efforts.

Required Qualifications:

• Education: Bachelor’s degree.
• Experience: Minimum of 10 years of related field experience.
• Thorough knowledge of company, federal, and state policies and procedures.
• Prior supervisory/management experience.
• Familiarity with budget preparation.
• Knowledge of electric maintenance delivery practices.
• Able to solve complex problems.
• Leverage technology to improve business processes.
• Project management skills.
• Business acumen.
• Strategy design and implementation.
• Advanced communication skills.
• Advanced negotiation skills.
• Mentoring ability.
• People development skills.Able to multi-task.
• Performance management.

Preferred Qualifications:

• Master’s Degree.
• Build a Global Community: Promotes working relationships across team and geographical boundaries, building synergies, efficiencies, and shared learning.
• Drive Excellence: Drives stretching divisional, functional, and technical performance and delivers outstanding results aligned to the organization’s purpose.
• Show Passion for the Future: Contributes to the purpose, vision, and values at divisional level and interprets them to drive change at the divisional / functional level.
• Grow our Talent: Grows, develops, and promotes talent across divisional and geographical boundaries.
• Think Commercially: Drives operational decision making and innovation that encourages balanced risk taking and careful judgment.
• Show Technical Competence: Being perceived as a leading professional in their activity area strengthening and developing knowledge within the organization in their area of responsibility.

Company:

THE UNITED ILLUMINATING COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

Equal Opportunity Statement

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

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