Senior Director - System Operations

Avangrid; Orange (CT); On-site; USD 180,000 - 225,000; Full time

Benefits offered by this job

Competitive benefits

Performance-based bonuses

12% 401(k) match

Health, dental, and vision insurance

Tuition reimbursement

Professional development

Career advancement pathways

Job summary

Avangrid in Connecticut is seeking a Senior Director - System Operations to guide the Substation and Test Department, oversee Meter operations, and manage ECC and SCADA support. The role focuses on safety, reliability, customer service, and cost-effective resource management across the operating company.

The position requires 10+ years of experience, a Bachelor’s degree (Master’s preferred), and strong leadership, budgeting, and strategic planning capabilities to drive performance and staff

Qualifications

• Bachelor’s degree required.
• Minimum of 10 years of related field experience.
• Familiarity with budget preparation and cost control.
• Strong problem-solving and strategic planning abilities.
• Excellent leadership, communication, and mentoring skills.

Responsibilities

• Ensure safety and reliability in Substation and Test Department operations.
• Oversee Meter operations and SCADA Application Support.
• Lead emergency response coordination with other functions and SMEs.
• Develop annual business plans, budgets, and resource allocation.
• Monitor performance, drive process improvements, and manage staff development.

Skills

Problem solving

Budgeting

Project management

Advanced communication

Negotiation

Mentoring

People development

Multi-tasking

Performance management

Strategy design

Education

Bachelor’s degree

Master’s degree

Job description

## Senior Director - System OperationsApply: United States Of America, Connecticut, Orange: Posted Yesterday: R-33577**The base salary range for this position is dependent upon experience and location, ranging from: $180,000 - $225,000****What We Offer:*** **Competitive benefits and growth opportunities*** **Generous performance‐based bonuses*** **12% 401(k) match*** **Comprehensive health, dental, and vision insurance*** **Tuition reimbursement*** **Professional development and clear career‐advancement pathways****For more information, please visit:** **Benefits - Avangrid****Job Summary:**Responsible for: (1) Operation of Substation and Test Department; (2) Operation of Meters; (3) Operation of the ECC; and (4) SCADA Application Support.The position provides leadership and direction to achieve goals and implement change.Responsibilities within the four areas mentioned above include safety, reliability, customer satisfaction, cost-effective resource allocation, staff selection and development, process improvement and oversight, major project management, and daily field operations activities.Coordinates and participates in problem-resolution and emergency response with other functions and subject matter experts.Ensures administrative matters such as payroll, budgets, performance reviews, safety, scheduling, and work management reports are completed in a timely and accurate manner. Responsible for the safe and efficient Operating Company emergency preparedness and restoration efforts.**Key Responsibilities:*** Responsible for safety of the workforce including development of training programs and TMP progressions.* Responsible for regulatory strategy in each of the 4 areas listed above.* Oversee and evaluate work processes. Identifies and implements process improvements. Creates a climate of innovation in which ideas for process improvement are continually encouraged from within the organization.* Responsible for the safe and efficient Operating Company emergency preparedness and restoration efforts.* Develops and implements annual business plan for all areas mentioned above, including O&M and Capital budgets. Monitors ongoing progress and reallocates resources as necessary to ensure goal achievement (Safety, Reliability, and Customer Service).* Responsible for employee goals and objectives while ensuring alignment with department and corporate goals.* Reviews reports that document performance in meeting department, corporate, or regulatory goals and requirements.* Represents the company on various teams or committees regarding state, regional, or national issues. Acts as liaison for the Company with customers and with state and municipal agencies to coordinate efforts.**Required Qualifications:**Education:* Bachelor’s degree.Experience:* Minimum of 10 years of related field experience.* Thorough knowledge of company, federal, and state policies and procedures.* Prior supervisory/management experience.* Familiarity with budget preparation.* Knowledge of electric maintenance delivery practices.* Able to solve complex problems.* Leverage technology to improve business processes.* Project management skills.* Business acumen.* Strategy design and implementation.* Advanced communication skills.* Advanced negotiation skills.* Mentoring ability.* People development skills.* Able to multi-task.* Performance management.**Preferred Qualifications:*** Master’s Degree.* Build a Global Community: Promotes working relationships across team and geographical boundaries, building synergies, efficiencies, and shared learning.* Drive Excellence: Drives stretching divisional, functional, and technical performance and delivers outstanding results aligned to the organization’s purpose.* Show Passion for the Future: Contributes to the purpose, vision, and values at divisional level and interprets them to drive change at the divisional / functional level.* Grow our Talent: Grows, develops, and promotes talent across divisional and geographical boundaries.* Think Commercially: Drives operational decision making and innovation that encourages balanced risk taking and careful judgment.* Show Technical Competence: Being perceived as a leading professional in their activity area strengthening and developing knowledge within the organization in their area of responsibility.