Senior Director Supply Chain Support Services - Fixed Term

Stanford Health Care; Hayward (CA); On-site; USD 129,000 - 172,000; Full time

Job summary

Stanford Health Care in Hayward, CA, is seeking a Senior Director to lead warehouse, mail, call center, and resiliency programs within the Supply Chain. Reporting to the Chief Supply Chain Officer, you will shape strategy and manage multiple departments across the enterprise.

You will drive standardization, optimize workflows, and supervise a multi-disciplinary team while partnering with executives to deliver best-in-class supply chain services across the organization.

Qualifications

• Bachelor's degree required in a related field (as listed).
• Master's degree preferred for advanced leadership.
• Extensive leadership experience in hospital supply chain environments.

Responsibilities

• Direct accountability for warehouse management, mail services, call center, and supply resiliency across the Stanford Enterprise.
• Drives system-wide standardization and optimization of workflows for efficient supply chain delivery.
• Budgets: responsible for budget development and ongoing oversight.
• Communicate with clinical users about disrupted supplies and coordinate with vendors and leadership to resolve issues.

Education

Bachelor's Degree in Supply Chain Management, Logistics, Purchasing, Procurement, Business Administration or closely related field

Master's Degree (Preferred)

Job description

1.0 FTE Full time Day - 08 Hour R2658808 Onsite 108400006 SC Administration Business & Administration HAYWARD, 31780 Hayman St, California

Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

Reporting directly to the Chief Supply Chain Officer, the Senior Director is responsible for leading functions across Supply Chain operations, including the Resiliency Program Office and supply reliability, the Supply Chain support center, mail services, and warehousing. This position is responsible for the evaluation, growth, and development of a warehousing program that services departments across all the entities that Stanford Supply Chain services, the digitization and/or optimization of the mail program, and the further optimization and enhancement of the call center and resiliency program. This position is a senior-level role in that it provides strategies and operationalizes the growth, optimization, and development of such programs and functions. This Senior Director will provide innovative leadership and direction to the design, implementation, performance monitoring, and management of service operations, quality improvement and compliance, and the partnership with the senior leaders of the Supply Chain and customers.

This is a multi-faceted managerial job class with substantial responsibility for the exercise of independent judgment in interviewing, selecting, and training subordinates, assigning work, developing work procedures, establishing work schedules, monitoring and evaluating the work performed by subordinates, and disciplining subordinates. Effective management requires systems thinking: the "big picture" context of the issue being addressed, interconnectedness with other issues not readily apparent, consideration of potential ramifications of actions and decisions, how potential effects should reasonably alter the plan of action, and what players need to be included or informed.

The Senior Director is responsible for strong partnerships and coordination of business processes across all departments and functions of the Supply Chain. Key departments outside of the Supply Chain include Finance, Nursing, School of Medicine, etc. Direct reports include managers or senior managers.

Locations

Stanford Health Care

What you will do

• Direct accountability for warehouse management, mail services, call center, and supply resiliency across the Stanford Enterprise
• Serves as the main point of contact for senior leaders and key customers it provides services to
• Drives system-wide standardization and optimization of operational workflows to achieve an efficient and best-in-class supply chain delivery.
• Ensures that the Supply Chain call center is optimized and meets key strategic and operational goals, such as decreasing the number of calls to the service center by partnering with the logistics and analytics team to ensure nursing needs are proactively met. Evaluating and implementing technology to eliminate the need for nursing to need to use a phone for supply requests.
• Develops a warehousing strategy that optimizes the current workflows and technology upgrades and takes on support for other departments such as TDS, FS&P, or other outsourced warehousing to insource while providing value, minimizing expense, and consolidating assets, both capital & non-capital
• In partnership with a distributor/supplier, all logistics(medical & non-medical) from warehouse to facility. Create a scaled logistics and distribution system that acknowledges the limited real estate at dock entry points and within the facilities, optimizes strategic inventory warehouses, and leverages the expertise of outsource partner(s) to build a structure.
• Effectively communicate with clinical users about disrupted supplies.
• Responsible for budget development and ensuring continual oversight.
• Leverage Supply Chain technology solutions currently in place at SHC to create optimal efficiencies
• A leader within Stanford and across the industry in the development and execution of best-in-class practices & policies.

Education Qualifications

• Bachelor's Degree from an accredited college or University Supply Chain Management, Logistics, Purchasing, Procurement, Business Administration or a closely related field.
• Master's Degree Preferred

Experience Qualifications

• 15+ years of relevant experience required. seven (7) years of progressively responsible leadership roles managing Supply Chain Distribution & Logistics, call center, or warehousing in a hospital environment (academic medical center preferred)

Required Knowledge, Skills and Abilities

• Excellent interpersonal skills and to interact effectively and professionally at all levels, internal and external.
• Experienced in Supply Chain technologies, use, operations, design in a Distribution & Logistis function
• Skilled in supplier partnership development, execution and optimization of distirbution functions in a LUM/JIT and Bulk inventories
• Strong experience in principles of lean practices and standard work
• Knowledge of inventory management practices- asset inventory, case carts, credits/debits, returns, consignment management and other materials management principles and practices, including the "Seven Rights of Fulfillment."
• Knowledge of Kanban inventory management system and effective optimization of an asset inventory.
• Ability to collaborate with key stakeholders such as executives, leadership and physician leadership.
• Knowledge of budgeting methods and systems (i.e. Lawson, PeopleSoft or another SC system).
• Knowledge of problem solving techniques and general business and management processes.
• Knowledge of application of Lean and quality/process improvement principles and techniques and apply them to continuously improve supply chain management.
• Ability to work professionally with confidential, prosperity data and information.
• Knowledge of the concepts for review and evaluation of internal control systems.
• Knowledge of applicable occupational and safety standards.
• Ability to assign, monitor, direct, and evaluate the work of as well as train a multi-disciplinary workforce.
• Ability to prioritize multiple, competing tasks based on changing business needs and complete work within deadlines.
• Ability to establish and maintain a partnership with vendors that optimizes the position of SHC & LPCH as premier academic institution and hospital and sets clear and market competitive expectations with the vendors and collaborates with the vendor to meet those metrics.
• Ability to motivate a large entry-level workforce, translate organizational vision to front-line action and recruit, develop, and mentor the Supply Chain team by defining needs through strengths and training assessments, with formal timing and results goals for performance and career paths assimilation.

Licenses and Certifications

• CMRP - Certified Materials & Resource Professional preferred.

Physical Demands and Work Conditions

• Blood Borne Pathogens
  Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $94.35 - $125.03 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.