Senior Director, Strategy and Sales Operations

Samsung Electronics America; Plano (TX); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Student Loan Program

Wellness Incentives

Job summary

Samsung Electronics America seeks a Sr. Director of Strategy and Sales Operations to lead the operational foundation for the sales org.

You will own data infrastructure, reporting, pricing strategy, and cross-functional project management, partnering with IT and BI to drive real-time insights. Responsibilities include managing Salesforce and other sales systems, creating dashboards, and enabling the sales team through structured programs.

Qualifications

• 12+ years of progressive experience in sales operations or strategy, with 3-5 years in a senior leadership capacity.
• Bachelor's degree in Business, Finance, Operations, or related field.
• MBA or equivalent advanced degree (preferred).
• PMP certification (Preferred).
• BI or data analytics certifications (Preferred).
• Deep knowledge of sales operations within a complex, matrixed organization.
• Strong understanding of data infrastructure, reporting systems, and BI tools.
• Extensive experience in pricing strategy and pricing frameworks.
• Proven experience leading sales enablement programs and measuring impact.
• Broad knowledge of CRM systems and sales technology.
• Experience managing large cross-functional teams and initiatives.

Responsibilities

• Data Infrastructure and Reporting: design, develop, and maintain data infrastructure for visibility and decision making across the sales org.
• Build and manage reporting frameworks with timely insights into sales performance, trends, and forecasting.
• Ensure data integrity across reporting platforms and tools.
• Partner with IT/BI teams to improve data capabilities and automate reporting.
• Develop dashboards and KPIs for real-time performance monitoring.
• Systems Management: administer and optimize Salesforce and other sales systems.
• Manage sales pipeline integrity and data accuracy across the team.
• Lead improvements or new technology solutions where gaps exist.
• Pricing/RFPs/Contracts: develop pricing strategies and manage RFPs and contract negotiations.
• Sales Enablement: design programs, onboard new hires, and create content library.
• Cross-Functional Collaboration: align go-to-market efforts with finance, marketing, and product.

Skills

Sales operations leadership

Data infrastructure

CRM systems

Pricing strategy

BI tools

Cross-functional leadership

Salesforce

Education

Bachelor's degree in Business/Finance/Operations

MBA or equivalent advanced degree

PMP Certification

Tools

PMP Certification

BI Certifications

Job description

Position Summary

This role is not eligible for immigration sponsorship

Role And Responsibilities

The Sr. Director of Strategy and Sales Operations is a senior leadership role responsible for overseeing the operational foundation that drives the effectiveness and performance of the sales organization. This includes owning data infrastructure and reporting, systems management, pricing strategy, sales enablement, and cross functional project management. The role serves as a critical strategic partner to sales leadership and key stakeholders across the business, ensuring that the right tools, processes, and insights are in place to support growth and drive informed decision making.

Role and Responsibilities

• Data Infrastructure and Reporting
• Own the design, development, and maintenance of the data infrastructure that supports business visibility and decision making across the sales organization.
• Build and manage reporting frameworks that provide leadership with accurate, timely, and actionable insights into sales performance, trends, and forecasting.
• Ensure data integrity and consistency across all reporting platforms and tools.
• Partner with IT and business intelligence teams to continuously improve data capabilities and reporting automation.
• Develop and maintain dashboards and KPIs that align with business objectives and allow .leadership to monitor performance in real time.
• Systems Management including Salesforce and Pipeline Management
• Oversee the administration, optimization, and strategy of Salesforce and other sales systems to ensure they are effectively supporting the sales team.
• Manage the integrity of the sales pipeline by ensuring data accuracy, proper stage management, and consistent usage across the team.
• Identify gaps or inefficiencies in current systems and lead efforts to implement improvements or new technology solutions.
• Ensure all systems are integrated and working together to provide a seamless experience for the sales team.
• Develop and enforce system usage standards and best practices across the organization.
• Pricing / RFPs / Contracts
• Own the development and management of pricing strategies and frameworks that are competitive, profitable, and aligned with business goals.
• Lead the RFP process from start to finish ensuring responses are accurate, timely, and position the company competitively.
• Partner with sales, finance, and legal to manage contract negotiations and ensure terms are aligned with company policy and objectives.
• Monitor market pricing trends and competitive landscape to make recommendations on pricing adjustments.
• Build and maintain pricing tools and resources that allow the sales team to move quickly and accurately in customer negotiations.
• Sales Enablement
• Design and execute comprehensive sales enablement programs that equip the sales team with the training, content, and tools they need to be effective.
• Develop onboarding programs for new sales hires to accelerate their ramp time and productivity.
• Create and maintain a library of sales content including pitch decks, case studies, product materials, and competitive positioning.
• Partner with sales leadership to identify skill gaps and build targeted coaching and development programs to address them.
• Measure and report on the effectiveness of enablement initiatives and continuously refine programs based on data and feedback.
• Cross-Functional Collaboration
• Serve as a key strategic partner to sales leadership, finance, marketing, and product to ensure alignment across all go to market initiatives.
• Act as the connective tissue between multiple functions by ensuring that operational strategies, pricing decisions, and enablement programs are all moving in the same direction.
• Lead cross functional meetings and working sessions to drive alignment on shared priorities and resolve operational challenges.
• Communicate performance insights, strategic recommendations, and operational updates to senior leadership in a clear and compelling way.
• Build strong relationships across the organization to influence decisions and drive initiatives forward without always having direct authority.

Skills And Qualifications

• 12+ years of progressive experience in sales operations, strategy, or a related field with at least 3-5 years in a senior leadership capacity
• Bachelor's degree in Business, Finance, Operations, or a related field (Required)
• MBA or equivalent advanced degree (Preferred)
• Project Management certification such as PMP (Preferred)
• Business intelligence or data analytics certifications (Preferred)
• Deep knowledge of sales operations and strategy within a complex, matrixed organization
• Strong understanding of data infrastructure, reporting systems, and business intelligence tools
• Extensive experience in pricing strategy, including the ability to develop and manage pricing frameworks that align with business objectives
• Proven experience leading sales enablement programs and measuring their impact on sales performance
• Broad knowledge of CRM systems, sales technology, and operational tools that support a high performing sales organization
• Experience managing large cross functional teams and initiatives across multiple disciplines simultaneously

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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